PVH Concession Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
Concession Manager role at PVH's Tommy Hilfiger & Calvin Klein concession in John Lewis Oxford, leading team and P&L for premium brand retail.
Role & Responsibilities
- Partner with Area Manager to achieve business objectives including sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rates, expense control, shrinkage, mystery shops, and profitability targets
- Identify growth opportunities and collaborate cross-functionally to enhance business performance and brand positioning
- Foster a consistently positive store environment by treating customers and staff with fairness and integrity
- Execute manager-on-duty functions including store opening, closing, and sales floor supervision
- Ensure execution of visual merchandising directives, door-to-floor best practices, and standards for sales floor and back-room organization
- Monitor and manage daily sales, payroll, controllable expenses, and ensure alignment of activities with business goals
- Analyse store-level performance reports and develop actionable improvement plans
- Lead weekly management and staff meetings while contributing actively to regional business reviews
- Establish challenging yet achievable goals centred on service quality, customer satisfaction, and financial performance
- Recruit, onboard, and train store personnel with diverse perspectives and backgrounds
- Provide ongoing coaching and development to employees with appropriate documentation and skill reinforcement
Qualifications
- Extensive experience connecting with consumers in a premium brand retail environment
- Proven track record in retail operations, budgeting, planning, sales, and people management
- Demonstrated experience in team leadership and conflict resolution
- Strong communication and interpersonal skills with the ability to build collaborative teams
- Energetic presence with the ability to inspire trust and credibility on the sales floor
Skills
Experience
Extensive experience in retail management within a premium brand environment, with demonstrated success in leading teams, managing P&L responsibilities, and delivering operational excellence. Prior experience managing concessions, multiple departments, or complex retail environments preferred.
Education
High school diploma or equivalent; further retail management or business qualifications advantageous.
Workplace
This position is based in Oxford, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like PVH, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Concessions Manager», «Store Manager», «Retail Operations Manager», «Brand Concession Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.