PVH Collections Specialist

About PVH

PVH is a global fashion group with a distinguished heritage, best known for shaping iconic brands such as Calvin Klein and Tommy Hilfiger. As an employer, PVH offers a dynamic, international environment where creativity, commercial excellence, and responsible growth converge. The company values collaboration, inclusion, and forward-thinking talent, encouraging teams to challenge convention while honoring the cultural relevance of its brands. With opportunities spanning design, merchandising, retail, digital, supply chain, and corporate functions, PVH provides employees with the scale of a global enterprise and the energy of a brand-led organization committed to innovation, sustainability, and enduring consumer connection.

The Collections Specialist executes collection activities to reduce aged receivables and support cash flow goals for a global fashion and lifestyle conglomerate. This role encompasses direct customer contact via email, monitoring of overdue accounts, escalation of unresolved issues, and maintenance of detailed records across multiple geographies and business units. The position supports working capital initiatives while maintaining professional customer relationships throughout the collection process.

Role & Responsibilities

• Execute daily collections activities on assigned customer account portfolios across business units or geographies, including verification of invoice receipt via EDI systems
• Send invoices via alternative channels for accounts not receiving EDI transmission
• Triage and resolve order release issues to facilitate customer transactions
• Request and distribute pro-forma invoices to Cash in Advance customers
• Contact customers via email to follow up on outstanding payments and resolve billing discrepancies
• Maintain comprehensive documentation of customer interactions and follow-up actions
• Investigate and resolve short payments, disputes, and unapplied payments through coordination with internal teams including cash application, sales, and deductions
• Escalate unresolved issues to management according to established protocols
• Track and monitor payment commitments and ensure timely follow-up
• Participate in customer account reviews and provide insight on collection risk and emerging trends
• Adhere to standard operating procedures and internal control requirements
• Independently determine escalation of delinquent accounts based on aging thresholds and customer risk profile
• Recommend accounts for credit hold or external collections based on defined criteria
• Navigate multiple systems including ERP, customer portals, and collection tools to extract information and identify discrepancies
• Proactively investigate account issues with limited available documentation

Qualifications

• 2–5 years of experience in collections or accounts receivable
• Proficiency in Microsoft Excel and working knowledge of accounts receivable aging reports
• Familiarity with ERP systems such as SAP, Oracle, or equivalent
• Bachelor's Degree in Accounting, Finance, or related field
• Ability to work effectively across time zones and international teams
• Strong communication skills and professional demeanor

Skills

Experience

2–5 years of professional experience in collections, accounts receivable, or related credit management functions within a fast-paced commercial environment.

Education

Bachelor's Degree in Accounting, Finance, or related field.

Culture

PVH fosters a dynamic, inclusive workplace where associates are encouraged to bring their authentic selves while shaping some of the world’s most recognized fashion brands. The company emphasizes collaboration, innovation, and accountability, offering a global environment that supports career growth and responsible business practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.