Purdey Retail Supervisor

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Location
UK
└England
└Pangbourne
Seniority
Supervisor
Posted
Mar 16, 2026

About Purdey

Purdey is a British heritage luxury brand renowned for exceptional craftsmanship and a discreet, service-led approach to high-end country apparel and sporting goods. The brand is recognised for its artisanal sensibility, attention to detail and personalised client relationships, making its boutiques intimate environments for discerning customers.

Purdey is hiring a Retail Supervisor in Pangbourne (UK) to lead boutique operations and deliver exceptional luxury client service.

Role & Responsibilities

  • Supervise day-to-day boutique operations, ensuring flawless presentation, stock integrity and compliance with brand standards.
  • Lead, coach and develop the sales team to achieve sales targets, deliver exemplary client service and maintain high client retention.
  • Drive sales performance through effective clienteling, upselling and the management of key performance indicators and daily sales reporting.
  • Oversee visual merchandising and product presentation, executing seasonal floorplans and window displays to brand specifications.
  • Manage cash handling, POS/EPOS operations, stock replenishment, inventory audits and loss-prevention measures.
  • Handle escalated customer enquiries and complaints with professionalism and discretion, preserving long-term client relationships.
  • Create staff rotas and coordinate with store leadership and central teams on recruitment, training and operational initiatives.

Qualifications

  • Proven supervisory experience in luxury retail, boutique or high-end hospitality environments.
  • Demonstrable track record of meeting and exceeding sales targets and KPIs.
  • Strong leadership and people-development capabilities with experience coaching frontline staff.
  • Excellent interpersonal skills with a client-centred approach and high standards of discretion.
  • Flexible availability to cover weekends, peak trading periods and occasional events.

Skills

Clienteling Visual merchandising Team leadership Sales coaching and performance management Stock management and inventory control Cash handling and POS/EPOS operations Retail KPI analysis and daily sales reporting Conflict resolution and high-end customer service

Experience

Minimum 2 years in a supervisory or team-lead role within luxury retail or an equivalent high-end customer-facing environment; experience with boutique operations preferred.

Education

High school diploma or equivalent; retail or hospitality qualifications (e.g. NVQ) desirable but not required.

Workplace

This position is based in Pangbourne, England, UK, within easy reach of Reading.

Culture

Purdey cultivates a culture rooted in craftsmanship, discretion and personalised service. The workplace is boutique in scale, emphasising professional presentation, collaborative teamwork and meticulous attention to product and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Purdey, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Supervisor», «Store Supervisor», «Retail Team Leader», «Sales Floor Supervisor», «Client Services Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.