Puig Store Team Leader
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 22, 2026
About Puig
Dries Van Noten is a Belgian luxury fashion house renowned for its sophisticated textile work, distinctive prints and considered approach to tailoring and ready-to-wear. The maison operates a selective retail network and partners with premium department stores such as Selfridges to present its collections in a curated, brand-driven retail environment.
Dries Van Noten — Store Team Leader at Selfridges London. Lead the retail team, deliver luxury client service and drive sales performance.
Role & Responsibilities
- Lead and motivate the in-store team to achieve sales targets, KPIs and superior client-service standards; set daily priorities and manage rotas and shift cover.
- Develop and execute high-touch clienteling strategies to cultivate long‑term relationships and repeat business in a luxury context.
- Coach, train and mentor sales staff on product knowledge, selling techniques, clienteling and adherence to brand protocols.
- Ensure visual merchandising and presentation standards are maintained to brand directives across the boutique space within Selfridges.
- Oversee stock control, receiving, replenishment and loss-prevention procedures; liaise with inventory and wholesale teams as required.
- Operate POS systems, complete transactional reconciliations and prepare accurate sales and performance reports for store management.
- Support store leadership with opening/closing procedures, incident management and communication with Selfridges management and corporate teams.
Qualifications
- Proven track record in luxury fashion retail with supervisory responsibilities; demonstrable results against sales targets.
- Strong leadership and people-development skills with experience coaching teams in a high‑volume, premium environment.
- Excellent interpersonal and communication skills with a client-first commercial mindset.
- Organisational aptitude for stock management, shift planning and basic financial reconciliation.
- Impeccable presentation and adherence to brand standards.
Skills
Experience
Minimum three years of retail experience in premium or luxury fashion, including at least one year in a frontline supervisory or team-leader position responsible for sales, coaching and store standards.
Education
Secondary education or equivalent; vocational qualification or diploma in retail management, sales or a related discipline preferred.
Workplace
This position is based in London, England, UK.
Culture
Dries Van Noten prizes craftsmanship, creativity and an understated approach to luxury; in-store teams are expected to reflect the maison’s refined aesthetic and client-centric values. The work environment balances meticulous attention to presentation with a collegial, service-oriented culture focused on long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Team Leader», «Assistant Store Manager», «Retail Supervisor — Luxury», «Client Relations Team Leader», «Store Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.