Puig Store Manager

About Puig

Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.

L'Artisan Parfumeur is seeking a Store Manager to lead its boutique and three Printemps stands in Lyon, managing the team, sales, customer experience, visual merchandising and operations. This fixed-term contract runs from January to April 2027, with the possibility of extension.

Role & Responsibilities

• Lead, motivate and organize the team across the boutique and three Printemps stands.
• Participate in recruitment, oversee onboarding and develop team skills through regular coaching.
• Set objectives, monitor performance and implement the necessary actions.
• Foster a positive working environment and clear communication, and ensure compliance with company procedures.
• Optimize schedules to provide appropriate sales-floor coverage.
• Ensure that customer welcome and service meet brand standards.
• Coach the team on the sales floor and develop customer satisfaction and loyalty.
• Handle complaints professionally and with a solution-oriented approach.
• Ensure the team is proficient in sales techniques, products and clienteling tools.
• Maintain the boutique and product presentation in line with the brand image.
• Develop knowledge of the customer base and local commercial environment.
• Communicate marketing events and initiatives defined by headquarters.
• Represent the brand with local partners when required.
• Monitor key performance indicators and analyse results.
• Define and track action plans to achieve objectives.
• Prepare regular reports and share feedback from the sales floor.
• Organize product launches and ensure the proper execution of commercial operations.
• Maintain the boutique, windows and product displays in accordance with brand guidelines.
• Ensure the team applies visual standards correctly.
• Oversee stock, the stockroom and inventory.
• Ensure compliance with cash-handling, security and back-office procedures.
• Prevent losses and report incidents to the Area Manager.
• Lead the commercial activity of the boutique and three Printemps stands to achieve objectives, ensure operational excellence and deliver a customer experience aligned with brand standards.
• Represent the brand and build loyalty among local customers through personalized service.
• Oversee the boutique’s day-to-day management, including sales, stock, operations and service quality.
• Work with support teams to implement brand priorities and sustainably develop the boutique and points of sale.

Qualifications

• Confirmed experience in fragrance, beauty or luxury, including at least five years in a management role.
• Strong commercial orientation and customer-experience focus.
• A hands-on, organized, rigorous and results-oriented manager able to unite a team and support its development.
• Excellent interpersonal skills and service orientation.
• Analytical ability.
• Proficiency with IT tools.
• Ability to work in a dynamic environment.
• Fluent English.

Skills

Experience

Confirmed experience in fragrance, beauty or luxury, including at least five years in a management role.

Workplace

Culture

Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.