Puig Senior Clienteling Manager
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Aug 20, 2026
About Puig
Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.
Puig seeks Senior Clienteling Manager in London to lead UK clienteling strategy across Prestige, Niche and Skincare portfolios. Permanent role.
Role & Responsibilities
- Define and deliver the UK clienteling strategy and roadmap, aligned with brand ambitions, commercial priorities and global direction
- Create initiatives that strengthen client acquisition, retention, reactivation and loyalty, with a focus on high-value and high-potential clients
- Elevate the end-to-end client journey through relevant, personalised and consistent engagement across Prestige, Niche and Skincare portfolios
- Set clear priorities, KPIs and ways of working that embed client development into retail performance
- Represent UK market needs and insights in the development of global clienteling tools, processes and strategy
- Use client data and behavioural insight to shape targeted outreach, events and engagement plans that drive conversion and lifetime value
- Own UK clienteling reporting, providing Retail and senior leaders with clear visibility of performance, opportunities and required actions
- Build a compelling view of clienteling's contribution to sales, retention, conversion and loyalty
- Continuously improve initiatives, tools and ways of working through performance analysis and field feedback
- Partner with Retail leaders and store teams to make clienteling priorities clear, practical and commercially relevant
- Visit stores regularly to observe practices, deliver training and provide hands-on coaching to retail teams
- Create a strong feedback loop and community of clienteling excellence across field and central teams
- Work with Education and cross-functional partners to identify capability gaps and deliver targeted development
- Act as the key UK contact for clienteling, bringing together market needs, global strategy and local execution
- Build strong partnerships across Retail, CRM, Marketing, Education, Operations, Insights and global teams
- Represent the UK in global initiatives and ensure local expertise and commercial needs shape the wider agenda
- Connect clienteling priorities with launches, events, CRM activity and key commercial moments
Qualifications
- Significant experience in clienteling, CRM, client development, loyalty or customer experience, ideally within luxury beauty, fashion, retail or hospitality
- A strong commercial mindset, with experience translating client insight and performance data into practical action
- Proven ability to develop strategy while remaining close to operational delivery and store teams
- Confident stakeholder management and influencing skills, with experience working across local and global teams
- Strong analytical, reporting and presentation skills, with the ability to communicate a clear commercial story
- A collaborative, proactive and highly organised approach, with a genuine passion for personalised service and long-term client relationships
Skills
Experience
Significant experience in clienteling, CRM, client development, loyalty or customer experience roles, preferably within luxury beauty, fashion, retail or hospitality sectors. Demonstrated ability to translate client insights and performance data into actionable commercial strategies while maintaining close operational involvement with retail teams.
Workplace
The successful candidate will be located in London, England, UK.
Benefits
Entrepreneurial, creative and welcoming work culture; a range of learning and development opportunities; international company with opportunities to grow; competitive compensation and benefits package
Culture
Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Relations Manager», «Clienteling Strategy Lead», «Senior Customer Loyalty Manager», «Head of Clienteling Services», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.