Puig Key Account Manager

About Puig

Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.

Role & Responsibilities

• Develop annual key account strategies and three-year account plans aligned with Puig's long-term vision
• Build and maintain trusted customer relationships with major retailers to maximize sell-in, sell-out, and investment opportunities
• Lead key account negotiations on commercial terms, investments, visibility, and retailer support initiatives
• Identify growth opportunities and monitor delivery of annual account plans, recommending strategic actions
• Negotiate permanent and temporary in-store spaces, including animations and visibility opportunities
• Share relevant account and market trends with Commercial and Marketing teams
• Manage day-to-day operations of assigned accounts and serve as primary point of contact for retailers
• Ensure new product lists (NLTs), retailer templates, and supporting documentation are submitted accurately and on time
• Coordinate with Supply Chain, Demand Planning, Marketing, and Brand teams to ensure product availability and successful launches
• Proactively communicate delays, supply risks, and changes that may affect product availability or launch timing
• Oversee launches from conception to completion, ensuring products are listed, ordered, delivered, and activated
• Resolve ordering, listing, replenishment, and logistics issues promptly and thoroughly
• Lead the forecasting process with retailers, maintaining monthly rolling forecasts for new products and quarterly forecasts for core SKUs
• Partner with retailers and internal teams to improve forecast accuracy, fill rates, and stock availability
• Monitor stock cover and replenishment to maintain healthy inventory levels across retail partners
• Identify supply and inventory risks early and drive corrective action with internal and retail stakeholders

Qualifications

• Relevant sales or commercial experience with exposure to key account management
• Experience in the beauty or luxury industry
• Fluency in English
• Collaborative approach with proven ability to work effectively across functions
• Excellent communication and interpersonal skills
• Strong influencing and negotiation skills with the ability to adapt to different stakeholders
• Strong analytical and commercial acumen
• High integrity and strong sense of accountability
• Strong attention to detail and effective data-management skills
• Hands-on mindset with ability to balance operational detail and strategic commercial insights
• Highly organised and structured approach to managing multiple priorities
• Strong cultural awareness and ability to work effectively across diverse markets and stakeholders

Skills

Experience

Relevant sales or commercial experience with proven exposure to key account management, ideally within the beauty or luxury industry. Demonstrated track record of building and maintaining customer relationships and managing complex account portfolios.

Education

Not specified

Workplace

Benefits

Entrepreneurial, creative and welcoming work culture; learning and development opportunities; international company with growth opportunities; competitive compensation and benefits package

Culture

Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.