Puig Customer Service Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Aug 18, 2026
About Puig
Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.
Puig Customer Service Specialist in Rio de Janeiro – manage Order-to-Cash processes, KPIs, and drive operational excellence.
Role & Responsibilities
- Serve as the technical reference for the Customer Service department, maintaining in-depth knowledge of Order-to-Cash (OTC) processes, customer portfolio management, and operational workflows
- Consolidate, analyze, and monitor department performance indicators (KPIs), identifying trends, opportunities, and risks to inform strategic decision-making
- Develop and maintain management dashboards, operational reports, and performance analyses that provide visibility into operational results and trends
- Support management in consolidating departmental information and providing integrated insights into process performance, operational metrics, and team priorities
- Lead or support continuous improvement initiatives aimed at enhancing productivity, process simplification, and customer experience
- Identify and promote automation, standardization, and optimization opportunities across Customer Service processes, championing industry best practices
- Partner with Commercial, Supply Chain, Logistics, Finance, Credit, and IT teams to ensure efficient problem resolution and continuous operational improvement
Qualifications
- Prior experience in Customer Service, Order Management, or Order-to-Cash (O2C) processes
- Advanced proficiency in Microsoft Excel (intermediate to advanced level)
- Proficiency in Power BI for data visualization and analytics
- Fluent English or Spanish (mandatory requirement, assessed during the selection process)
- Upper secondary education or higher in Engineering, Administration, Logistics, or related fields
Skills
Experience
Prior experience in Customer Service, Order Management, or Order-to-Cash (O2C) processes within a complex organizational or multinational environment is required.
Education
Undergraduate degree in Engineering, Administration, Logistics, or related fields.
Workplace
This position is based in Rio de Janeiro, Rio de Janeiro, Brazil.
Culture
Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Analyst», «Customer Service Operations Manager», «Order Management Specialist», «Client Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.