Puig Customer Service Executive
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $85,000–90,000/year
- Department
- Wholesale, Commercial & B2B Sales
- Posted
- Aug 18, 2026
About Puig
Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.
Puig seeks a Customer Service Executive in New York to manage Order to Cash operations for North American retail partners, overseeing order management, invoicing, returns, and receivables.
Role & Responsibilities
- Manage day-to-day customer service operations for assigned retail accounts, supporting the full Order to Cash lifecycle from order entry through issue resolution
- Serve as a key point of contact for customers and internal partners, ensuring clear and timely communication across orders, deliveries, invoices, returns, claims, deductions, and open balances
- Monitor order status and proactively identify financial, commercial, stock-related, or system blocks; partner with appropriate teams to resolve issues and release orders to the warehouse
- Coordinate returns and credit note processes, ensuring information is complete, accurate, and aligned with internal requirements
- Review and resolve retailer claims and deductions, coordinating with Sales, Finance, Supply Chain, and Logistics teams as needed
- Support receivables management by monitoring overdue debt, sending statements of account, and resolving open items in partnership with Finance
- Maintain and review customer master data, pricing conditions, and account information to support clean order flow and reduce downstream issues
- Use SAP, Excel, retailer portals, and EDI-related processes to track activity and support execution
- Identify opportunities to simplify, standardize, and improve current processes in alignment with local and global ways of working
- Contribute to a collaborative, service-oriented team environment with a focus on accountability, accuracy, and continuous improvement
Qualifications
- Bachelor's degree or equivalent years of experience
- 2–5 years of experience in operational customer service, order management, logistics, planning, supply chain, or related functions
- Experience supporting Order to Cash processes, including orders, deliveries, invoices, returns, claims, deductions, receivables follow-up, and customer issue resolution
- Strong attention to detail, follow-through capability, and comfort managing multiple priorities in a fast-paced environment
- Customer-focused mindset with strong communication skills and ability to build effective relationships with customers and internal partners
- Process-driven approach with curiosity about improving ways of working and reducing recurring issues
- Intermediate Excel proficiency and experience with reporting or tracking tools
- Team-oriented working style with strong sense of ownership and commitment to excellent execution
- Passion for the beauty industry and interest in working within a global, brand-led organization
Skills
Experience
2–5 years of operational customer service, order management, logistics, planning, supply chain, or related functions, including experience supporting the Order to Cash process.
Education
Bachelor's degree or equivalent years of relevant experience.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 85,000 to USD 90,000 per annum.
Benefits
Health and dental insurance, life insurance, disability insurance, 401(k), paid holidays, generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.
Culture
Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Order Management Specialist», «Wholesale Operations Coordinator», «Customer Operations Executive», «Retail Account Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.