Puig Customer Development Manager
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Wholesale, Commercial & B2B Sales
- Posted
- Aug 18, 2026
About Puig
Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.
Puig Customer Development Manager in Sydney—lead customer growth, NRGM initiatives, and manage analytics team for premium beauty brands.
Role & Responsibilities
- Co-design, execute and monitor Net Revenue Growth Management (NRGM) initiatives to improve top and bottom line performance
- Lead the key account planning cycle, including customer segmentation, resource allocation, and performance monitoring
- Partner with commercial teams to strengthen customer strategies and identify growth opportunities across all brands
- Monitor and manage grey market activities to protect brand equity
- Support commercial operations related to trade allowances, commercial conditions, and sales force communications
- Manage and develop a Graduate Research Analyst, providing clear direction, coaching, and regular feedback
- Oversee delivery of high-quality reporting, dashboards, and analysis to support business decision-making
- Build the analytical capability of the team, ensuring strong data accuracy, consistency, and storytelling
- Translate complex commercial and customer data into clear, actionable insights for senior stakeholders
- Oversee preparation of monthly and quarterly reporting, ensuring accuracy and clarity
- Identify trends, risks, and opportunities across sales, margins, and customer performance
- Support budgeting, forecasting, and business case development in partnership with Finance
- Drive continuous improvement of reporting tools, dashboards, and processes
Qualifications
- 5+ years of experience in customer development, key account management, trade marketing, revenue management, or similar roles within consumer goods, retail, or consulting
- Degree in Business Administration, Engineering, or related field
- Strong leadership and coaching capability
- Commercial acumen with a customer-first mindset
- Advanced analytical skills with strong storytelling ability
- Ability to operate at both strategic and operational levels
- Stakeholder management and influencing skills
- Strong understanding of financials and planning processes
- Advanced use of Microsoft Office, particularly Excel
- Experience with data visualisation tools such as Power BI or Tableau
- Database management (Access or SQL) and data tools (R, SPSS, SAS) highly valued
Skills
Experience
5+ years in customer development, key account management, trade marketing, revenue management, or similar roles within consumer goods, retail, or consulting
Education
Degree in Business Administration, Engineering, or related field
Workplace
The successful candidate will be located in Sydney, New South Wales, Australia.
Benefits
Entrepreneurial, creative and welcoming work culture; a range of learning and development opportunities; opportunities to grow within an international company; competitive compensation and benefits package
Culture
Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Account Development Manager», «Commercial Planning Manager», «Customer Strategy Manager», «Key Account Planning Manager», «Revenue Growth Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.