Puig Customer Care Manager
Join Puig in Barcelona as a Customer Care Manager, overseeing customer service excellence in the luxury fashion industry. Permanent position with growth opportunities.
Overview
Puig is a prestigious name in the luxury fashion and fragrance industry, known for its innovative approach and commitment to excellence. As a family-owned company with a rich heritage, Puig operates globally, offering a dynamic and inclusive work environment that fosters creativity and professional growth.
Role & Responsibilities
- Oversee and manage the customer care team to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer service metrics to improve service quality.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Handle escalated customer complaints and provide effective resolutions.
Qualifications
- Proven experience in customer service management within the luxury sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in customer service software and tools.
- Ability to analyze data and derive actionable insights.
Skills
Experience
A minimum of 5 years in a customer service management role, preferably within the luxury fashion or fragrance industry.
Education
Bachelor's degree in Business Administration, Marketing, or a related field.
Workplace
The role is situated in Barcelona, Catalonia, Spain — conveniently close to Barcelona. There are currently 82 open positions in Barcelona on Cerulean, with 3 added recently. Within Catalonia, Cerulean currently features 97 open roles, including 3 recent additions. Across Spain, Cerulean lists 261 open roles — 12 of them newly added.
Benefits
Competitive salary package, comprehensive health benefits, and opportunities for professional development.
Culture
Puig fosters a culture of innovation and collaboration, encouraging employees to push boundaries and explore new ideas. The company values diversity and inclusivity, creating a vibrant workplace where every voice is heard and respected.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.