Puig Customer Care Executive
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 27, 2026
About %s
Puig is a leading multinational luxury fashion and beauty holding headquartered in Barcelona, Spain. The company owns and operates a prestigious portfolio of international brands spanning fragrance, fashion, eyewear, and beauty sectors, serving discerning consumers across multiple geographies and distribution channels globally.
Puig seeks Customer Care Executive for France & Benelux. Manage regional customer relations and support programs in luxury fashion and beauty.
Role & Responsibilities
- Manage customer inquiries and support requests across France and Benelux territories
- Develop and maintain strong relationships with key accounts and retail partners
- Coordinate regional customer service initiatives and support programs
- Monitor customer satisfaction metrics and identify improvement opportunities
- Escalate complex issues to appropriate departments and ensure timely resolution
- Prepare regional performance reports and customer feedback analysis
Qualifications
- Proven experience in customer care or customer service management within luxury goods or related sectors
- Demonstrated regional management experience in France and/or Benelux markets
- Strong command of customer relationship management principles and practices
- Excellent organizational and project coordination capabilities
Skills
Experience
3-5 years of professional experience in customer care, customer service, or account management roles, preferably within the luxury fashion, beauty, or related sectors
Education
Bachelor's degree in business administration, marketing, communications, or related discipline
Workplace
The role is situated in <UNKNOWN>, <UNKNOWN>.
Culture
Puig cultivates an innovative, entrepreneurial culture that celebrates creative excellence and heritage craftsmanship. The organization is known for fostering collaborative teams with global perspectives whilst maintaining strong regional market expertise and responsiveness to local consumer preferences.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Manager», «Client Care Specialist», «Customer Relations Executive», «Care Services Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.