Puig Customer Care Executive (Temporary)
- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Apr 19, 2026
About Puig
Puig is an independent Spanish fashion and fragrance company with a global presence across luxury fashion and beauty categories. Renowned for brand-driven creativity and international distribution, Puig fosters an entrepreneurial environment that bridges heritage brand-building with modern commercial and digital practices.
Puig — Customer Care Executive (Temporary) in Barcelona. Temporary customer service role handling inquiries, orders and after‑sales support for the brand in Barcelona.
Role & Responsibilities
- Provide first‑line customer support across phone, email and chat channels, ensuring timely, accurate and brand‑consistent responses.
- Manage order processing, shipment tracking, returns, exchanges and refunds in coordination with logistics and sales teams.
- Diagnose and resolve customer complaints, applying de‑escalation techniques and escalating complex cases to senior teams when required.
- Record and maintain detailed interactions and case notes in the CRM; ensure data quality and follow up on open tickets.
- Collaborate with cross‑functional teams (logistics, e‑commerce, retail operations) to resolve order exceptions and improve customer journeys.
- Contribute to reporting on customer feedback, recurring issues and service KPIs to inform product, operations and quality improvements.
- Support ad hoc projects related to process optimisation, seasonal peaks and product launches during the temporary assignment.
Qualifications
- Minimum secondary education; bachelor's degree or equivalent in business, communications or related discipline preferred.
- 2+ years' experience in customer service or after‑sales roles, ideally within beauty, fashion or luxury retail.
- Proven ability to handle high volumes of inquiries with professionalism and empathy; experience with returns and order management.
- Excellent written and verbal communication skills; proficiency in Spanish and English is strongly preferred given the Barcelona location.
- Strong organisational skills, attention to detail and the capacity to prioritise in a fast‑paced environment.
Skills
Experience
At least 2 years of hands‑on customer service or after‑sales experience, preferably within the beauty, fashion or luxury sectors, including multichannel support and order lifecycle management.
Education
Secondary education required; bachelor's degree in business, communications or a related field preferred.
Workplace
The successful candidate will be located in Barcelona, Catalonia, Spain.
Culture
The employer cultivates a creative, brand‑centric culture with an entrepreneurial spirit and international outlook. Teams are collaborative and results‑oriented, balancing heritage brand identity with agile commercial and digital initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Executive», «Client Care Executive», «Customer Support Specialist», «After‑Sales Customer Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.