Puig Customer Care Executive
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 10, 2026
About Puig
Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.
Puig seeks a Customer Care Executive for temporary role in Italy supporting clients across luxury portfolio.
Role & Responsibilities
- Respond to customer inquiries via telephone, email, and digital channels with professionalism and efficiency
- Process customer requests and manage resolution timelines
- Maintain accurate customer records and documentation
- Coordinate with internal departments to resolve complex service issues
- Provide product information and support across Puig's luxury portfolio
- Ensure customer satisfaction through quality service delivery
Qualifications
- Fluency in Italian and English
- Customer service experience in a professional environment
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Professional demeanor and customer-focused mindset
Skills
Experience
Customer service or client relations experience preferred; familiarity with luxury goods or hospitality sectors is advantageous.
Education
Secondary education minimum; customer service certification or relevant training is a plus.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Client Support Specialist», «Customer Relations Officer», «Support Services Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.