Puig Customer Care Executive
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 2, 2026
About Puig
Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.
Puig is hiring a temporary Customer Care Executive for the Iberia region to deliver customer support and service excellence.
Role & Responsibilities
- Respond to customer inquiries via multiple communication channels with professionalism and efficiency
- Resolve customer issues and complaints in accordance with brand service standards
- Document customer interactions and maintain accurate records in the CRM system
- Collaborate with internal teams to ensure customer satisfaction and service quality
- Support the implementation of customer care initiatives and programmes
Qualifications
- Excellent communication skills in Spanish and English
- Customer service experience in a luxury or retail environment preferred
- Strong organizational and multitasking abilities
- Proficiency with customer relationship management (CRM) systems
- Professional demeanor and commitment to customer excellence
Skills
Experience
Proven experience in customer service or customer support roles, preferably in luxury retail, fashion, or beauty sectors.
Education
Secondary education or equivalent; customer service certification or training is advantageous.
Workplace
This position is based in Madrid, Madrid, Spain.
Culture
Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Client Support Specialist», «Customer Experience Executive», «Support Services Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.