Puig Customer Care Executive
- Employment
- Temporary
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Posted
- May 13, 2026
About Puig
Puig is an independent, family-owned house renowned for its portfolio of fragrance and beauty brands and collaborations in fashion. The company operates internationally and blends creativity, commercial acumen and entrepreneurial spirit to develop and market premium fragrances, cosmetics and lifestyle products.
Puig | London, UK — Temporary Customer Care Executive supporting UK customer service for Puig’s fragrance and beauty brands.
Role & Responsibilities
- Deliver high-quality, timely customer support across UK channels including phone, email, live chat and social media.
- Manage order inquiries, returns, exchanges and refunds in accordance with Puig’s policies and SLA targets.
- Log and resolve customer complaints; escalate complex or recurring issues to senior teams and follow through to resolution.
- Maintain accurate customer records and case notes within the CRM; update order and delivery statuses in coordination with logistics and e‑commerce teams.
- Contribute to performance reporting by tracking KPIs (response times, NPS/CSAT, ticket volumes) and proposing service improvements.
- Support short-term campaigns, product launches and peak trading periods with flexible availability and prioritisation of tasks.
Qualifications
- Fluent English, with excellent written and verbal communication skills.
- Proven experience in a customer-facing role (retail, e‑commerce or contact centre), preferably within beauty, fragrance or luxury retail.
- Strong problem-solving skills with a customer-centric mindset and attention to detail.
- Ability to work flexibly on a temporary contract, including peak trading hours if required.
Skills
Experience
Typically 1–3 years of customer service or contact-centre experience; experience in beauty, fragrance or luxury retail preferred. Demonstrable experience using a CRM to manage cases and orders is advantageous.
Education
High school diploma or equivalent; further education or vocational training in customer service, retail or related disciplines is advantageous.
Workplace
This position is based in London, England, UK.
Culture
Puig fosters an entrepreneurial, creative environment with a strong commercial focus and international outlook. The workplace values brand-driven thinking, cross-functional collaboration and a customer-first attitude typical of premium fragrance and beauty houses.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Executive», «Customer Care Advisor», «Client Services Executive», «Customer Experience Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.