Puig Customer Care Executive — France & Benelux (Temporary)
- Location
- ParisÎle-de-FranceFrance
- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- May 21, 2026
About Puig
Puig is a privately held Spanish fashion and fragrance group with a global portfolio of designer beauty and fashion maisons. The company combines creative heritage with commercial reach across fragrance, cosmetics and fashion categories, operating an international network of sales, marketing and distribution teams.
Puig is hiring a temporary Customer Care Executive in Paris to manage consumer enquiries for France & Benelux. Apply to join Puig's beauty client care team.
Role & Responsibilities
- Serve as primary point of contact for consumer enquiries from France and the Benelux markets across phone, email and digital channels, ensuring timely, accurate and brand‑appropriate responses.
- Resolve product, order and after‑sales issues, coordinating with logistics, retail and commercial teams to deliver satisfactory outcomes and follow‑through.
- Log and track customer interactions and case resolutions in the CRM; escalate complex or critical issues to regional managers or legal/compliance as required.
- Maintain up‑to‑date knowledge of product assortments, launches, promotions and return policies to provide informed guidance.
- Analyse recurring customer feedback and report trends to the regional customer experience and commercial teams to inform improvement actions.
- Contribute to continuous improvement initiatives for processes, templates and knowledgebase content; participate in training and quality monitoring.
Qualifications
- Proven experience in customer service or client care, preferably 2+ years within luxury, beauty or premium retail environments.
- Fluency in French and strong command of English; Dutch (NL) or Flemish is an advantage for Benelux coverage.
- Excellent verbal and written communication skills with a polished, brand‑appropriate manner.
- Ability to manage multiple channels and cases concurrently with high attention to detail and empathy.
- Right to work in the role location for the duration of the temporary contract.
Skills
Experience
Minimum 2 years of customer service or after‑sales experience, ideally supporting luxury, beauty or premium consumer brands and serving multiple European markets.
Education
Bachelor’s degree in Business, Communications, Languages or related discipline, or equivalent professional experience.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Puig cultivates an entrepreneurial, creative and international workplace where product passion and commercial rigor coexist. Teams are collaborative and fast‑paced, with emphasis on creativity, brand stewardship and delivering exceptional consumer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Executive», «Client Care Specialist», «Client Relations Executive», «Customer Support Representative», «After‑Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.