- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 5, 2026
About Puig
Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.
Puig seeks a Customer Care Executive in Barcelona to manage Benelux customer relationships across the order-to-cash process, resolve order and delivery issues, handle claims, and analyze customer KPIs. The permanent role requires a university degree, at least 2 years of similar experience, and native or professional Dutch and English.
Role & Responsibilities
- Centralize relationships with Benelux customers throughout the order-to-cash process, covering orders, deliveries, returns, claims and bad debt, and resolve issues to meet service and receivables objectives.
- Review order status and provide customers with updates.
- Process EDI, SAP and email orders.
- Review and provide logistical or product-description information.
- Notify customers of out-of-stock items affecting their orders.
- Unblock EDI orders in the EDI workflow and resolve issues so sales orders can be created.
- Review and unblock orders for delivery.
- Modify orders and deliveries and liaise with Delivery Monitoring (Logistics) on delivery issues, following up and managing faults.
- Group deliveries for joint preparation and shipment to customers, and follow up on transport with Delivery Monitoring.
- Receive and analyze claims, create credit or debit notes in the system, and register customer complaints.
- Communicate with customers day to day and provide solutions to their requests.
- Analyze and share functional KPIs with customers to identify areas for improvement.
Qualifications
- Minimum 2 years of experience in a similar role.
- University degree.
- Dutch and English at native or professional proficiency; fluent Spanish is an advantage.
- Good communication skills.
- Analytical skills.
- Ability to listen and actively solve problems.
- Good interpersonal skills.
- Ability to handle pressure and workload.
Skills
Experience
Minimum 2 years in a similar job.
Education
University degree.
Workplace
The successful candidate will be located in Barcelona, Catalonia, Spain.
Explore jobs in Catalonia or in Spain.
Benefits
Entrepreneurial, creative and welcoming work culture; learning and development opportunities; opportunities to grow within an international company; competitive compensation and benefits package.
Culture
Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Executive», «Customer Relations Executive», «Client Services Executive», «Customer Operations Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.