Puig Customer Care Executive
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Join Puig in Barcelona as a Customer Care Executive, managing customer inquiries for the France and Benelux regions. Ideal for candidates with luxury sector experience and fluency in French and English.
Overview
Puig is a renowned fashion and fragrance company with a rich heritage of crafting exceptional luxury products. As a family-owned business, Puig is celebrated for its commitment to innovation, creativity, and sustainability. The company operates globally, offering a dynamic and inclusive work environment that fosters professional growth and development.
Role & Responsibilities
- Manage customer inquiries and complaints for the France and Benelux regions efficiently and professionally.
- Coordinate with internal departments to resolve customer issues promptly.
- Maintain accurate records of customer interactions and transactions.
- Analyze customer feedback to identify trends and areas for improvement.
- Develop and implement customer service procedures and policies.
Qualifications
- Fluency in French and English is required; proficiency in Dutch is advantageous.
- Bachelor's degree in Business, Communications, or a related field.
- Previous experience in a customer service role within the luxury sector.
Skills
Experience
A minimum of 3 years of experience in customer service, preferably within the luxury fashion or fragrance industry.
Education
Bachelor's degree in Business, Communications, or a related field.
Workplace
The successful candidate will be located in Barcelona, Catalonia, Spain. 90 luxury roles are listed in Barcelona on Cerulean. Across the Catalonia region, Cerulean lists 108 open positions — 1 listed in the past two days. Cerulean currently advertises 284 open roles in Spain, including 9 added in the last 48 hours.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
Puig fosters a culture of creativity and collaboration, encouraging employees to contribute innovative ideas and solutions. The company values diversity and inclusivity, creating a supportive environment where all team members can thrive.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.