Puig Consumer Operations Executive
About Puig
Puig is a prestigious family-owned fashion and fragrance company with a rich heritage in the luxury industry. Known for its innovative approach and commitment to excellence, Puig collaborates with some of the most esteemed brands in the world, offering a dynamic and inspiring work environment.
Join Puig in London as a Consumer Operations Executive, enhancing customer service excellence in a permanent role.
Role & Responsibilities
- Manage consumer operations and ensure high-quality customer service.
- Coordinate with internal teams to resolve consumer issues efficiently.
- Analyze consumer feedback to improve service delivery.
- Develop and implement strategies to enhance consumer satisfaction.
- Maintain accurate records of consumer interactions and transactions.
Qualifications
- Proven experience in customer service or consumer operations.
- Strong problem-solving and communication skills.
- Ability to work collaboratively in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Proficiency in CRM software and customer service tools.
Experience
At least 2 years of experience in customer service or consumer operations within the luxury sector.
Education
Bachelor's degree in Business Administration, Marketing, or a related field.
Workplace
This position is based in London, England, UK.
Culture
Puig fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new ideas. The company values diversity and inclusivity, creating a supportive and collaborative workplace where talent can thrive.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Executive», «Client Operations Specialist», «Customer Experience Coordinator», «Consumer Relations Executive», «Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.