- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Oct 13, 2026
About Puig
Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.
Puig seeks a Business Process Expert in Barcelona to improve Order-to-Cash process alignment and efficiency, coordinate training and initiatives, deploy harmonized processes and tools, and monitor team performance and KPIs. The role is permanent and supports continuous improvement and adaptation to new business models.
Role & Responsibilities
- Coordinate implementation of Order-to-Cash (OtC) team training plans aligned with processes to improve knowledge, performance and accuracy.
- Prioritize and coordinate new requirements, act as a key user for functional designs, and lead OtC initiatives and projects, including new subsidiaries and brands.
- Analyze opportunities and drive projects to improve OtC procedures and KPI outcomes.
- Deploy harmonized OtC processes and tools across subsidiaries.
- Continuously improve existing processes and tools based on identified issues and internal best practices.
- Participate in approving locally or regionally required OtC process changes, subject to final approval by the BPO.
- Monitor the performance and workload of OtC teams.
- Follow a sustainability process to assess OtC skill gaps.
- Track overall OtC KPIs and identify corrective actions for service level, receivables, collections and risks, and TPP.
- Improve process alignment and efficiency across OtC organizations through continuous improvement, meeting objectives for customer care, service, receivables and cost, and adapting OtC processes to new business models.
Qualifications
- University degree in Engineering, Business Administration or a similar field.
- 2–3 years of experience in a similar role.
- Fluent in English and Spanish; other European languages are a plus.
- Experience with SAP, digital transformation projects, and B2B and/or D2C business models is a strong plus.
- Strong communication and teamwork skills, with a collaborative and persevering mindset.
Skills
Experience
2–3 years in a similar role
Education
University degree in Engineering, Business Administration or a similar field
Workplace
The successful candidate will be located in Barcelona, Catalonia, Spain.
Explore jobs in Catalonia or in Spain.
Benefits
Competitive compensation and benefits package; generous vacation allowance; employee discount on products; hybrid work policy; entrepreneurial, creative and welcoming work culture; opportunities to grow within an international company.
Culture
Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Puig, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Order-to-Cash Process Specialist», «Business Process Improvement Specialist», «Order-to-Cash Operations Specialist», «Process Excellence Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.