Puig Beauty Advisor

About Puig

Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As part of a global conglomerate, Puig offers a dynamic and inspiring work environment, fostering creativity and professional growth.

Role & Responsibilities

• Deliver high-level service and engaging fragrance and beauty profiling experiences to build meaningful consumer connections and achieve sales objectives.
• Increase awareness of Puig brands, build consumer loyalty, follow point-of-sale standards and processes, collaborate with the team, and support overall objectives.
• Work to achieve and exceed individual sales targets, including KPIs.
• Track point-of-sale KPI performance using tools such as apps and sales spreadsheets.
• Collaborate to achieve and exceed event targets.
• Maintain the highest consumer-service standards in line with the service protocol.
• Communicate engaging stories aligned with brand and product guidelines.
• Build brand awareness by demonstrating and presenting knowledge of the full portfolio, including new launches.
• Manage special events, including collection previews, client events, in-store activations, podiums, sales events and shopping-centre events.
• Present products and services in person and virtually.
• Promote, manage and develop long-term relationships with the customer database.
• Extend exceptional service beyond the in-store experience at every opportunity.
• Handle customer enquiries with sound judgement and positive outcomes.
• Resolve customer issues and complaints promptly and effectively, including dissatisfaction, returns and defective products.
• Maintain an active interest in the industry and market trends.
• Follow company policies and retail procedures at all times, including grooming standards.
• Keep stockrooms and stock areas orderly to support efficient service.
• Observe work schedules, punctuality and attendance requirements.
• Collaborate with operations, logistics and product teams to ensure suitable in-store assortments (optional).
• Attend training, programmes and meetings designated by management and the Education team.
• Use company apps and technologies to deliver the best consumer experience.
• Participate in preparing and carrying out inventories, including monthly, bimonthly, quarterly and annual counts.
• Follow company visual-merchandising guidelines and report issues.
• Maintain high cleanliness standards in the front and back of the store.
• Identify and promptly communicate product issues.
• Communicate stock needs to support business objectives.
• Demonstrate an entrepreneurial spirit within company guidelines.
• Contribute to individual and team development through constructive feedback.
• Foster open communication, professionalism and creativity.
• Build collaborative, respectful relationships with the store's retail team.
• Maintain a positive, solutions-oriented attitude, seeking prompt resolutions and following the appropriate procedures.

Qualifications

• 1–2 years of experience in sales or clienteling, adaptable according to the market.
• Passion for service excellence, storytelling and customer experience.
• Consumer-centric mindset.
• Experience in the beauty industry, including sales, makeup, training or customer service.
• Ability to solve problems with a solutions-focused approach.
• Excellent interpersonal and relationship-building skills.
• Autonomy, adaptability and commitment.
• Experience in dynamic retail environments.
• Completed secondary education (required); university studies preferred.
• Knowledge of multiple languages is a plus.
• Numerical skills.

Skills

Experience

1–2 years in sales or clienteling; beauty-industry experience and experience in dynamic retail environments are also required.

Education

Completed secondary education is required; university studies are preferred.

Benefits

Entrepreneurial, creative and welcoming work culture; learning and development opportunities; professional growth opportunities at an international company; competitive compensation and benefits package.

Culture

Puig fosters an inclusive and collaborative culture, encouraging innovation and creativity. Employees are valued for their unique contributions and are provided with opportunities for professional development in a supportive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.