Penhaligon's Account Manager
- Location
- CambridgeCambridgeshireUK
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Jun 17, 2026
About Penhaligon's
Penhaligon's, a distinguished name in the realm of luxury fragrances, is renowned for its rich heritage and commitment to craftsmanship. As part of the Puig conglomerate, Penhaligon's benefits from the expansive resources and innovative spirit of a leading global fashion and fragrance powerhouse. The brand is dedicated to creating unique and captivating scents that embody elegance and sophistication.
Penhaligon's Account Manager role at John Lewis Cambridge. Full-time retail position focused on fragrance sales, brand storytelling, and customer experience within luxury beauty sector.
Role & Responsibilities
- Achieve and exceed retail sales targets whilst promoting Penhaligon's and Byredo fragrances
- Deliver personalized fragrance consultations, translating product knowledge into compelling brand storytelling
- Anticipate customer needs and exceed expectations through proactive service and product education
- Increase brand awareness and build customer loyalty within the John Lewis retail environment
- Maintain Puig retail excellence standards and align with John Lewis operational requirements
- Manage flexible working schedules with adaptability to promotional activities and store-specific initiatives
- Work independently and collaboratively with the store team, maintaining self-sufficiency and prioritizing workload effectively
- Execute visual merchandising and retail theatre concepts to create immersive fragrance experiences
Qualifications
- Prior experience as an Account Manager, Business Manager, Key Holder, or Assistant Store Manager
- Demonstrated expertise within the skincare or beauty industry
- Professional polish, confidence, and authentic enthusiasm in customer-facing interactions
- Strong adaptability to changing work schedules and new working environments
- Self-motivated with ability to work independently and manage multiple priorities
- Passion for fragrance consultation and personalized retail storytelling
Skills
Experience
Previous experience in a retail account management, business management, or key holder role is essential. Candidates should have demonstrated expertise within the beauty or skincare sectors, with a proven ability to adapt quickly to new product launches, promotional activities, and store-specific operational procedures.
Workplace
The successful candidate will be located in Cambridge, Cambridgeshire, UK.
Benefits
Entrepreneurial and welcoming work culture; learning and development opportunities; international career growth prospects; competitive compensation and benefits package.
Culture
Penhaligon's fosters a culture of innovation and excellence, where creativity and individuality are celebrated. The team is passionate about delivering exceptional products and experiences, and employees are encouraged to contribute their unique perspectives and talents.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Penhaligon's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Brand Manager», «Key Account Manager», «Beauty Counter Manager», «Retail Account Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.