Printemps Secondhand Sales Advisor

About Printemps

Printemps is a French department store founded in Paris by Jules and Augustine Jaluzot in 1865. Its boulevard Haussmann flagship and regional stores bring fashion, beauty and homeware under one roof.

Role & Responsibilities

• Advise clients professionally and knowledgeably on selecting secondhand pieces by identifying their needs, expectations, motivations, style, intended use and budget.
• Present products, including their history, condition, characteristics and value; explain authentication, quality and selection criteria; answer questions, address objections and support clients through purchase decisions.
• Highlight the distinctive qualities of products and promote the benefits of circular fashion.
• Recommend relevant additional purchases across accessories, leather goods, footwear, jewelry and other departments.
• Present Printemps services to enhance the shopping experience.
• Personalize interactions with loyal clients and promote Printemps loyalty programs.
• Systematically offer the Carte Printemps and explain its benefits; contribute to revenue generated through the Carte Printemps and/or Carte Suprême.
• Promote available services, including delivery, gift wrapping, personalization and shopping assistance.
• Participate in sales events, commercial activities and initiatives dedicated to secondhand goods.
• Contribute to the visibility of the Seconde Main concept and promote Printemps’ responsible commitments.
• Uphold the image, quality standards and excellence of Maison Printemps.
• Maintain an appealing, high-quality presentation of the Seconde Main sales area in line with Printemps merchandising rules and standards.
• Ensure products are available and well presented; participate in replenishment, organization and product rotation.
• Check that items are correctly labeled and secured and that product information is compliant.
• Keep the sales area clean, organized and welcoming.
• Develop excellent knowledge of brands, fashion trends, luxury products and the secondhand market.
• Participate, in accordance with current procedures, in receiving consigned or selected items.
• Check item compliance and report any anomalies.
• Contribute to compliance with authentication, traceability and quality processes.
• Explain the environmental and economic benefits of circular fashion to clients.

Qualifications

• Commercial education, such as a Bac Pro Commerce or BTS Management des Unités Commerciales.
• At least 2–3 years of experience in the luxury sector or a fashion and premium environment.
• Fluency in English.
• Strong command of sales techniques.
• Outstanding service orientation, advisory skills and understanding of premium-market codes.
• Knowledge of the expectations of national and international clientele.
• Ability to assess the condition of items.
• Knowledge of brands and products.
• Commercial argumentation and sales techniques.
• Product presentation and merchandising.
• Inventory and receiving management.
• Awareness of the circular economy and secondhand goods.
• Availability, dynamism, interpersonal ease, initiative, enthusiasm for challenges and sales, teamwork, and an interest in fashion, premium goods and department stores.

Skills

Experience

At least 2–3 years in the luxury sector or a fashion and premium environment

Education

Commercial education, such as a Bac Pro Commerce or BTS Management des Unités Commerciales

Culture

A personal shopper at Haussmann advises individual clients, while buyers at the Paris head office select merchandise for the stores. Visual merchandisers work with sales staff to present that selection on the shop floor.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.