Printemps Retail Sales Manager

About Printemps

Printemps is a French department store founded in Paris by Jules and Augustine Jaluzot in 1865. Its boulevard Haussmann flagship and regional stores bring fashion, beauty and homeware under one roof.

Role & Responsibilities

• Participate in recruiting team members and ensure their onboarding.
• Lead a team of sales advisors and develop their potential through goal-setting, retail KPI management, performance and development reviews, and daily coaching.
• Optimize team organization and attendance schedules.
• Provide indirect management of demonstrations.
• Ensure effective communication of information both top-down and bottom-up.
• Implement and monitor compliance with security rules and the store’s operating policies.
• Implement the store’s loss-prevention policy (PARDI) in the assigned department, in coordination with the Operations Manager.
• Oversee the quality of the in-store welcome and customer service.
• Initiate and develop actions to optimize service quality.
• Build customer loyalty by promoting Printemps Cards and identifying, meeting, and retaining top clients.
• Ensure the visual identity is upheld and the department and stockrooms are kept in good order.
• Set up, lead, and monitor commercial operations, including PAC deployment, in coordination with the Sales Manager and/or Sales Coordinator.
• Contribute, as a member of the management team, to the store’s overall and cross-functional operations.
• Represent the store’s values and act as an ambassador for the Printemps image.
• Ensure knowledge of the competitive environment is maintained and shared.

Qualifications

• Significant experience in a similar role in the retail sector.
• Experience supervising large teams of sales advisors and recognized management abilities.
• Proficiency in retail KPIs and the ability to coordinate topics with a range of stakeholders.
• Strong customer-satisfaction orientation.
• Autonomy, organizational skills, dynamism, and strong interpersonal skills.

Skills

Experience

Significant experience in a similar retail role; accustomed to supervising large teams of sales advisors.

Benefits

Pay over 13 months, a vacation bonus, annual variable compensation, meal vouchers, access to PERCOL, health insurance and provident coverage, 50% reimbursement of the Navigo pass in Île-de-France, a social and economic committee, employee discounts across the Printemps group, and private sales.

Culture

A personal shopper at Haussmann advises individual clients, while buyers at the Paris head office select merchandise for the stores. Visual merchandisers work with sales staff to present that selection on the shop floor.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.