Printemps Personal Shopper

About Printemps

Printemps is a French department store founded in Paris by Jules and Augustine Jaluzot in 1865. Its boulevard Haussmann flagship and regional stores bring fashion, beauty and homeware under one roof.

Role & Responsibilities

• Build trusted, close relationships with clients and foster their loyalty to Printemps.
• Continuously develop a network of high-spending clients through personal connections and public relations initiatives.
• Manage ongoing client relationships both in-store and outside the store.
• Improve Printemps’ client knowledge by updating the client database with the Relationship Marketing team and adding quantitative and qualitative information.
• Grow revenue from high-spending clients and increase the average transaction value per client.
• Pre-select products for clients based on a brief and provide high-level advice.
• Make clients’ in-store visits more efficient, facilitate purchases in every respect and ensure their comfort, including priority access to store services and a dedicated checkout process.
• Conduct remote sales using digital tools, including Live Shopping, mobile camera and Instagram.
• Build and maintain excellent relationships with brands and Printemps departments to improve client service and information-sharing between Printemps and suppliers.
• Share knowledge of fashion and trends with clients, highlighting new arrivals to encourage purchases.
• Monitor new fashion and service concepts and share competitive insights with the store.

Qualifications

• Experience in luxury and fashion, personalized advice and client relations.
• Fluency in Russian and English.
• Expertise in fashion, luxury and personalized advice.
• Excellent interpersonal skills, adaptability when dealing with different internal and external stakeholders, and a strong appetite for challenge.
• Ability to work independently while contributing to a team.
• An established portfolio of international or local end clients, with an interest in developing it.
• Expertise in digital tools and the ability to act as an advocate on social media, including Instagram and WeChat.

Skills

Experience

6 months to 2 years

Culture

A personal shopper at Haussmann advises individual clients, while buyers at the Paris head office select merchandise for the stores. Visual merchandisers work with sales staff to present that selection on the shop floor.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.