- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 1, 2026
About Printemps
Printemps is a French department store founded in Paris by Jules and Augustine Jaluzot in 1865. Its boulevard Haussmann flagship and regional stores bring fashion, beauty and homeware under one roof.
The Customer Service Associate works in the Printemps Services area in a full-time, permanent role, building customer loyalty through personalised service and service excellence. The role includes welcoming customers, opening payment and loyalty cards, liaising with the credit provider, handling disputes, and managing tax-free and refund procedures.
Role & Responsibilities
- Build customer loyalty through personalised relationships and service excellence, contributing to an outstanding welcome, advice and service.
- Welcome each customer and establish a relationship of trust, providing personalised service aligned with Printemps’ positioning.
- Strengthen customer loyalty by recommending suitable services.
- Open payment and loyalty cards and liaise with the credit provider.
- Provide impeccable customer follow-up and handle disputes with tact and patience.
- Follow specific procedures, including tax-free shopping and refunds.
Qualifications
- Commercial or business training.
- Successful experience in premium services.
- Administrative and management skills.
- Ability to understand and work with a broad range of services.
- Exceptional service orientation, advisory skills and understanding of premium-service standards.
- Knowledge of customer expectations.
- Strong interest in customer relations.
- Excellent presentation.
- Strong interpersonal skills.
- Interest in fashion, premium retail and department stores.
Skills
Experience
6 months to 2 years of successful experience in premium services.
Education
Commercial or business training.
Workplace
The role is situated in Marseille, Provence-Alpes-Côte d'Azur, France.
Explore jobs in Provence-Alpes-Côte d'Azur or in France.
Culture
A personal shopper at Haussmann advises individual clients, while buyers at the Paris head office select merchandise for the stores. Visual merchandisers work with sales staff to present that selection on the shop floor.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Printemps, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Advisor», «Customer Relations Associate», «Client Experience Associate», «Customer Care Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.