- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 1, 2026
About Printemps
Printemps is a French department store founded in Paris by Jules and Augustine Jaluzot in 1865. Its boulevard Haussmann flagship and regional stores bring fashion, beauty and homeware under one roof.
Printemps Haussmann is hiring a full-time Customer Experience Director on a permanent contract, based in Paris from 1 April 2027. The role leads the store’s customer strategy and services, operational excellence, personalized customer journeys, and team development in coordination with store and head-office teams.
Role & Responsibilities
- Develop and deploy the store’s customer roadmap in alignment with Printemps Group strategy.
- Oversee customer services and monitor their performance.
- Embed a customer experience culture across teams.
- Evolve customer journeys and services based on customer feedback and market developments.
- Supervise all customer-facing services and ensure consistent excellence standards across touchpoints.
- Optimize processes, ensure service quality, and coordinate the teams involved.
- Manage partners and service providers contributing to the customer experience.
- Lead the personalization of the customer experience.
- Contribute to the development of services and relationship journeys.
- Support teams in adopting and implementing a customer-focused culture.
- Work with central teams to enrich customer journeys and activation campaigns.
- Unite teams around a shared ambition to put the customer at the center of every decision.
- Develop team capabilities and support the expansion of services.
- Work cross-functionally with store and head-office stakeholders.
Qualifications
- Bachelor’s or master’s degree-level training (Bac +4/5) in business and management.
- At least 10–15 years of confirmed experience in customer-oriented operational roles, ideally in a demanding retail, department store, or luxury house environment.
- Strong customer culture and a genuine commitment to service.
- Ability to manage, unite teams, and support change.
- Excellent understanding of operational and commercial challenges.
- Ability to lead projects and work with multiple stakeholders.
- Good command of omnichannel environments and CRM tools.
- Fluent written and spoken English.
- Leadership, attention to detail, high standards, and the ability to build a vision and translate it into practical action.
Skills
Experience
At least 10–15 years in customer-oriented operational roles, ideally in retail, department stores, or luxury houses.
Education
Bac +4/5-level education in business and management.
Workplace
The role is situated in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
Career development opportunities, including vertical or lateral moves within Printemps Group companies in France and potentially at Printemps Doha or Printemps New York.
Culture
A personal shopper at Haussmann advises individual clients, while buyers at the Paris head office select merchandise for the stores. Visual merchandisers work with sales staff to present that selection on the shop floor.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Printemps, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Customer Services», «Head of Customer Experience», «Customer Experience Lead», «Director of Client Services», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.