- Location
- Paris Île-de-France France
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 1, 2026
About Printemps
Printemps is a French department store founded in Paris by Jules and Augustine Jaluzot in 1865. Its boulevard Haussmann flagship and regional stores bring fashion, beauty and homeware under one roof.
The Client Services Associate represents Printemps at the Top Clients Loyalty Space, welcoming local and international high-end clients, managing card applications, client follow-up and personalized service, and supporting the loyalty team during peak periods. This is a full-time fixed-term contract (CDD).
Role & Responsibilities
- Welcome local, international high-end and Top Clients.
- Build trusting relationships with each client by delivering personalized service.
- Open payment and loyalty cards and liaise with the credit provider.
- Follow up with clients and make phone calls about commercial operations, Top Clients events and in-store activities during peak periods.
- Present the store’s personalized services to best meet client needs.
- Manage client follow-up and loyalty using CRM tools and C-EASY.
- Provide service support to the Top Client loyalty team during peak periods.
Qualifications
- A successful first experience in service or luxury hospitality.
- Fluent English.
- Administrative and management skills.
- Ability to adapt to an international and demanding clientele.
- Excellent interpersonal and service skills.
- Passion for the world of fashion and luxury.
- Enjoyment of challenges and hands-on work.
Skills
Experience
6 months to 2 years
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
A personal shopper at Haussmann advises individual clients, while buyers at the Paris head office select merchandise for the stores. Visual merchandisers work with sales staff to present that selection on the shop floor.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Printemps, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Advisor», «Customer Relations Associate», «Client Experience Associate», «Client Loyalty Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.