- Employment
- Contract
- Seniority
- Entry-Level
- Posted
- Nov 1, 2026
About Printemps
Printemps is a French department store founded in Paris by Jules and Augustine Jaluzot in 1865. Its boulevard Haussmann flagship and regional stores bring fashion, beauty and homeware under one roof.
For a 6–12-month replacement contract, the Client Services Associate at Printemps in Nancy builds client loyalty through personalized service in the Printemps Services area. The role supports clients with payment and loyalty accounts, disputes, gift-list requests, tax-free procedures and refunds, while liaising with sales teams.
Role & Responsibilities
- Welcome each client and build a relationship of trust, providing personalized service in line with Printemps’ positioning.
- Build client loyalty by recommending suitable services.
- Open payment and loyalty accounts, liaising with the credit provider.
- Provide attentive client follow-up and handle disputes with tact and patience.
- Act as the liaison with sales teams, including Managers and Advisors.
- Process requests to open gift lists.
- Follow specific procedures, including tax-free shopping and refunds.
Qualifications
- Commercial training and successful experience in services or high-end hospitality.
- Administrative and management skills.
- Ability to understand and handle a broad range of services.
- Excellent service and advisory skills, with a strong understanding of high-end customer-service standards.
- Knowledge of the expectations of domestic clients.
- Strong interest in client relations.
- Excellent presentation.
- Strong interpersonal skills.
- Interest in fashion, the high-end sector and department stores.
Skills
Experience
Successful experience in services or high-end hospitality
Education
Commercial training
Workplace
This position is based in Nancy, Grand Est, France.
Explore jobs in Grand Est or in France.
Culture
A personal shopper at Haussmann advises individual clients, while buyers at the Paris head office select merchandise for the stores. Visual merchandisers work with sales staff to present that selection on the shop floor.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Printemps, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Advisor», «Customer Relations Associate», «Client Experience Associate», «Customer Service Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.