- Location
- Paris Île-de-France France
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 1, 2026
About Printemps
Printemps is a French department store founded in Paris by Jules and Augustine Jaluzot in 1865. Its boulevard Haussmann flagship and regional stores bring fashion, beauty and homeware under one roof.
The Click and Collect Customer Service Associate welcomes customers collecting online orders, verifies and hands over orders, and maintains the collection area. The role also supports customers at the Printemps Services area with payment and loyalty cards, loyalty programmes and tailored service for local and international clientele. This is a full-time fixed-term contract (CDD).
Role & Responsibilities
- Welcome customers collecting their online orders.
- Verify customers’ identities and order details.
- Hand over orders to customers after verification.
- Keep the collection area organised and tidy.
- Ensure a smooth, high-quality customer experience.
- Welcome, inform and assist customers in the Printemps Services area.
- Present and recommend services suited to each customer’s needs.
- Open and manage payment and loyalty cards.
- Assist customers with requests relating to loyalty programmes.
- Contribute to customer retention and service quality.
- Deliver a personalised customer experience for local and international customers.
Qualifications
- Excellent customer reception and client relations skills.
- Listening skills, patience and diplomacy.
- Proficiency with IT tools.
- Service orientation and the ability to assist an international clientele.
- Responsiveness, versatility and strong interpersonal skills.
Skills
Experience
0–6 months
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
A personal shopper at Haussmann advises individual clients, while buyers at the Paris head office select merchandise for the stores. Visual merchandisers work with sales staff to present that selection on the shop floor.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Printemps, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Advisor», «Client Services Associate», «Customer Experience Associate», «Client Relations Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.