Prada Welcoming Advisor

Location
Employment Full-time
Seniority Entry-Level
Posted Jan 9, 2026
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Join Prada in Capri as a Welcoming Advisor. Contribute to luxury customer experiences in a creative, diverse environment. Apply now!

Overview

The Prada Group, founded in 1913 in Italy, stands as a paragon of luxury and innovation in the fashion industry. As a global leader, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a workforce representing over 100 nationalities, Prada Group is committed to fostering a diverse and inclusive environment.

Role & Responsibilities

  • Warmly greet clients and engage with them to provide a professional, efficient, and friendly welcome.
  • Manage customer flow to ensure a seamless in-store experience, particularly during peak times, by engaging clients in meaningful conversation.
  • Conduct store tours, demonstrating extensive knowledge of the store's history and interior design.
  • Assist store management in ensuring adequate coverage of store entrances.
  • Welcome each customer individually with utmost courtesy, learning and using their names.
  • Support Client Advisors during the sales process.
  • Address basic customer queries and problems, escalating complaints as necessary.
  • Participate in organizing in-store events, fulfilling customer requests, and coordinating special moments for guests in collaboration with the Store Manager and colleagues.
  • Respond to special customer requests and follow up to ensure satisfaction.
  • Consistently exhibit exceptional communication and guest relations skills.
  • Record and update customer information in CRM systems.
  • Contribute to maintaining high security levels and prevent product theft.

Skills

Passion for human relations and experience in building long-lasting relationships and curating guest experiences. Problem-solving skills, curiosity, and an interest in luxury fashion, art, and design. Ability to work both independently and as part of a team. Excellent communication and interpersonal skills. Familiarity with the local area and entertainment options to make guest recommendations. Previous experience in a luxury setting such as a spa, hotel, or residential environment is preferred. Fluency in spoken English; proficiency in other languages is desirable.

Experience

Previous experience in a luxury setting, such as a spa, hotel, or residential environment, is preferred.

Workplace

This position is based in Capri, Campania, Italy. Cerulean lists 12 open roles in Capri. The broader Campania area accounts for 23 active listings on Cerulean. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.

Benefits

Employees benefit from working in a creative and international environment, with opportunities for professional growth driven by curiosity and a quest for excellence. The Prada Group values talent and passion, promoting an inclusive work environment with equal opportunities for all.

Culture

Prada Group fosters a creative and international workplace culture, driven by the pursuit of excellence and innovation. The company values diversity and inclusivity, ensuring equal opportunities and a respectful environment for all employees, regardless of personal characteristics.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.