Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Monitor current fashion trends and competitor brands, and share relevant information with staff.
• Ensure that the manager and staff meet company requirements and represent the company image.
• Support the Store Manager in delivering high-quality service during guest greeting and reception, in line with brand standards.
• Support the Store Manager in reporting all relevant information to the Regional Manager.
• Personally handle complex customer complaints and after-sales service issues.
• Maintain customer loyalty and support the Store Manager in managing key clients and VIP customers.
• Help the Store Manager build and coordinate the team, motivate staff, and ensure team members are engaged and meet the competence requirements of their roles.
• Ensure staff training and professional development, and work with the Store Manager on employee development plans.
• Support the Store Manager and Department Managers in setting qualitative and quantitative targets, and monitor their achievement through sales performance analysis, monthly activity reviews, and annual evaluations.
• Prepare store work plans in agreement with the Store Manager.
• Manage Department Managers and support their work.
• Ensure compliance with internal procedures.
• Ensure store presentation and product care meet company standards, and that employees take responsibility for maintaining those standards.
• Maintain in-depth knowledge of products across all categories.
• Ensure windows meet company requirements and in-store displays follow company guidelines and the Store Manager’s direction.
• Optimize stockroom management in collaboration with stockroom colleagues so inventory supports sales effectively.
• Manage the stockroom and promptly report any irregularities to the Store Manager.
• Monitor and verify the correct movement of stockroom goods.
• Manage routine and non-routine stock orders.
• Support the Store Manager in managing year-end and category stock counts and monitoring stock in circulation.
• Work with the Stockroom Manager to take the measures required to secure merchandise and other valuables in the store and stockroom.
• Promptly report and address losses, including theft of merchandise or money, with the Store Manager.
• Train staff with the Store Manager to help prevent theft and loss.
• Prepare and analyze key reports on sales, products, staff performance, CRM, and the stockroom.
• Support Department Managers with their reporting.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.