Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the team to exceed financial targets and maximize sales performance and contribution to the store's overall success
• Support the Store Manager to develop and implement business plans through product performance analysis and action plan proposals
• Foster cross-selling and up-selling across product categories
• Ensure business opportunities are maximized through efficient sales floor management and visible presence, upholding Prada standards
• Act as a sales leadership role model, supporting team members with their individual sales while building and developing client relations
• Encourage digital mindset adoption among the team and support relationship-building with clients to achieve business objectives
• Remain current on market trends and competitive landscape
• Ensure all clients feel welcomed and engaged in an inspiring, memorable journey
• Communicate Prada's unique values, design intelligence, cultural relevance, and commitment to creativity and innovation
• Cultivate client relationships to create loyal brand advocates and achieve high-quality customer profile capture at every transaction
• Foster a client-centric mindset, developing and maintaining solid client relationships and meaningful after-sales experiences
• Proactively identify opportunities to gain new clients and grow department sales
• Strengthen client loyalty by supporting clientelling initiatives
• Manage customer complaints proactively to ensure positive relationship outcomes
• Act as a role model demonstrating sales leadership, support team members with their sales while building client portfolio simultaneously
• Provide consistent coaching, identify development and training needs, and partner with HR and L&D to tailor individual development plans
• Encourage information exchange within the team and proactively develop morning briefings on specific topics
• Identify talents within the team for internal development opportunities and work with Store Manager to define development processes
• Guarantee team development through coaching and follow-ups on individual action plans
• Support Store Manager in market mapping for recruitment needs
• Lead by example to ensure the team operates with the highest level of care and respect for product standards and procedures
• Support synergy and cooperation between front and back of house
• Support enforcement of company procedures on cash activity, inventory, logistics, and reporting activities requested by head office
• Contribute to effective and efficient care of company's assets
• Provide feedback and suggestions concerning department needs to the Store Manager, Visual Merchandising, and Merchandising departments
• Guarantee effective and efficient back-of-house organization, ensuring protection of company assets and maintenance of staff grooming standards
• Ensure company policies and procedures are proactively implemented across all store operational activities
• Master all company tools and applications, including IT and digital systems, and keep team informed of relevant updates
• Train and inspire the sales team on product knowledge, sales techniques, client services, and company policies and procedures

Qualifications

• Strong business acumen and analytical skills
• Comprehensive knowledge of the luxury fashion industry and its trends
• Proven ability to drive positive client experiences and build loyalty
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to inspire and influence a team
• Leadership and coaching skills
• Business awareness
• Dependability
• Flexibility in schedule and working hours

Skills

Experience

Substantial experience in luxury retail or fashion sales leadership; demonstrated success in team management, sales performance delivery, and client relationship building required.

Education

Secondary education minimum; further qualification in business management or luxury retail preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.