Prada Team Manager, Sales

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Prada seeks a Team Manager to lead store operations in Lisbon, driving team performance, client engagement, and sales excellence. The role combines team leadership and development with direct responsibility for optimizing the client journey, managing CRM and clienteling initiatives, and overseeing category performance. The successful candidate will mentor their team to exceed KPIs, cultivate an exceptional client experience aligned with Prada's values, and collaborate across merchandising and operations to maximize business opportunities.

Role & Responsibilities

• Lead, train, and coach the team to achieve their fullest potential while inspiring a culture of excellence and continuous growth
• Drive team performance to exceed KPI targets and contribute to overall store success through goal-setting and individual performance management
• Conduct regular performance discussions with the Store Manager/Director to analyze results and create actionable development plans
• Provide consistent feedback and coaching to identify development needs and partner with Retail Trainers on tailored development initiatives
• Train the team on Client Journey principles, clienteling techniques, storytelling, and comprehensive product knowledge
• Participate in recruiting, identifying, and onboarding talent in collaboration with the Store Manager
• Create a positive and harmonious work environment that fosters cooperation and team cohesion
• Ensure optimized sales floor management with visible, consistent presence to maximize business opportunities
• Lead the team in delivering a superior client experience, adhering to all Client Journey principles for long-term relationship building
• Enhance store performance through CRM and clienteling-led initiatives, including training on data collection, client outreach, private appointments, re-purchases, and VIP engagement
• Proactively identify opportunities to engage new clients and expand the store's client base
• Ensure clients receive a unique after-sales experience that maintains product longevity and loyalty
• Lead by example in exemplary product care, ensuring the team operates with the highest respect for merchandise
• Ensure strict compliance with all company policies and procedures, providing operational support to the team
• Monitor assigned category performance and actively propose action plans to achieve targets
• Collaborate with Retail Merchandising teams, offering feedback on products, stock situations, and business growth initiatives
• Partner with Visual Merchandising to maximize category potential while maintaining established store image guidelines
• Work with the Operations team to ensure back-of-house structure and layout maximize efficiency and selling opportunities

Qualifications

• Proven leadership experience in a retail or luxury environment
• Demonstrated success in team management, staff development, and performance coaching
• Strong understanding of client-centric sales methodologies and customer journey principles
• Experience with CRM systems and clienteling practices
• Ability to drive sales performance and exceed KPI targets
• Excellent communication and interpersonal skills
• Commitment to embodying brand values and representing Prada's core principles

Skills

Experience

Minimum 3–5 years of experience in retail or luxury brand management, with at least 2 years in a leadership or supervisory capacity. Proven track record of driving sales performance, building high-performing teams, and delivering exceptional client service.

Education

Secondary education required; tertiary education in business, management, or retail operations is preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.