Prada Team Manager, Retail

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive team performance to exceed financial targets and maximize sales contribution while maintaining Prada standards across the sales floor
• Support development and implementation of business plans through analysis of product performance and proposal of strategic action plans
• Foster cross-selling and upselling across product categories and serve as a visible, supportive presence demonstrating sales leadership
• Cultivate long-term client relationships through personalized engagement, clientelling initiatives, and proactive complaint resolution to build brand loyalty
• Act as a role model for the sales team, provide consistent coaching and development support, and identify talent for internal advancement opportunities
• Manage team operations to maintain company policies and procedures on cash handling, inventory, logistics, and reporting activities
• Ensure compliance with company grooming standards, asset protection protocols, and operational procedures while supporting synergy between front and back-of-house functions
• Foster a digital mindset across the team and ensure proficiency with company IT systems and applications
• Train and inspire staff on product knowledge, sales techniques, client service standards, and company procedures

Qualifications

• Proven retail or hospitality management experience in a luxury environment
• Demonstrated ability to drive sales performance and achieve financial targets
• Strong leadership capabilities with the capacity to inspire and coach diverse teams
• Exceptional client-facing skills with a track record of building meaningful customer relationships
• In-depth knowledge of luxury fashion industry trends and product positioning
• Proficiency with retail management systems and digital tools

Skills

Experience

Minimum 3–5 years of retail management experience in luxury fashion or premium hospitality, with demonstrable success in leading sales teams, driving revenue performance, and developing staff capabilities.

Education

Secondary education required; bachelor's degree in business, retail management, or related field preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.