Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead, mentor, and develop team members to their full potential while fostering a culture of excellence and teamwork
• Drive team performance to exceed KPI targets and contribute to overall store success through goal-setting and individual performance management
• Conduct regular performance discussions and coaching sessions with team members to identify development needs and create actionable improvement plans
• Train and coach the team on client journey, clienteling, storytelling, and product knowledge to support business goals
• Participate in talent acquisition, recruitment, and onboarding processes in collaboration with store management
• Ensure optimal sales floor management with visible, consistent presence while maximizing business opportunities
• Lead and inspire the team to deliver exceptional client experiences aligned with the Client Journey principles
• Implement and oversee CRM and clienteling initiatives, training Client Advisors on data collection, client outreach, private appointments, VIC engagement and retention
• Identify and pursue opportunities to expand the store's client base through prospect engagement
• Guarantee exemplary product care standards and strict adherence to all corporate policies and procedures
• Monitor category performance, propose action plans to achieve targets, and collaborate with merchandising teams on product feedback and stock optimization
• Partner with visual merchandising and operations teams to maximize category potential and ensure efficient stockroom organization

Qualifications

• Proven experience in retail team leadership or supervisory roles in luxury retail
• Strong interpersonal and communication skills with ability to influence and lead peers
• Demonstrated business acumen and results-driven mindset
• Exceptional customer service orientation and understanding of luxury client expectations
• Knowledge of CRM and clienteling practices
• Detail-oriented with strong organizational abilities
• Passion for luxury, fashion, art, and design
• Business or Retail Management degree or equivalent experience preferred

Skills

Experience

Minimum 3-5 years of retail management experience, preferably in luxury fashion or premium retail environments. Proven track record of team development, sales performance, and client relationship management.

Education

Business, Retail Management degree or equivalent professional experience in retail leadership.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.