Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead, train, and coach team members to develop their potential while fostering a culture of excellence and teamwork
• Drive team performance to exceed KPI targets and contribute to overall store success through goal-setting and individual performance management
• Conduct regular performance discussions with store leadership to analyze results and create actionable development plans
• Provide consistent feedback and coaching to identify team development needs and collaborate with retail trainers on tailored development programs
• Train team on client journey principles, clienteling techniques, storytelling, and comprehensive product knowledge
• Participate in talent acquisition, recruitment, and onboarding processes in collaboration with store management
• Create a positive and harmonious work environment by leading by example and ensuring team cooperation
• Optimize sales floor management through visible and consistent presence to maximize business opportunities
• Lead and inspire the team to deliver exceptional client experiences aligned with established Client Journey principles
• Enhance store performance through CRM and clienteling initiatives, training client advisors on data collection, client outreach, private appointments, and retention strategies
• Identify and engage new client prospects to expand the store's client base
• Ensure clients receive a distinctive after-sales experience to maintain product longevity, quality, and loyalty
• Exemplify exemplary product care standards and ensure team adherence to all policies and procedures
• Monitor performance of assigned product categories and propose action plans to achieve targets
• Collaborate with retail merchandising teams to provide feedback on products, stock situations, and growth opportunities
• Work with the visual merchandising team to maximize category potential while maintaining established store image guidelines
• Partner with operations to optimize stockroom organization for efficiency and selling opportunities

Qualifications

• Leadership experience with proven ability to motivate and develop team members
• Strong track record of driving sales performance and exceeding KPI targets
• Demonstrated expertise in client relationship management and luxury retail clienteling
• Knowledge of CRM systems and client data management
• Understanding of visual merchandising principles and retail operations
• Excellent communication and interpersonal skills
• Problem-solving capability and organizational acumen

Skills

Experience

Proven experience in a retail leadership role, preferably within luxury fashion or high-end retail environments, with demonstrated success in team management, sales achievement, and client experience delivery.

Education

Business, retail management degree, or equivalent professional experience.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.