Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the team to exceed financial targets, maximise sales performance and contribute to store success.
• Support the Store Manager in developing and implementing business plans by analysing product performance and proposing relevant action plans.
• Foster cross-selling and upselling across product categories.
• Maximise commercial opportunities through efficient sales-floor management, a visible presence, active support and adherence to Prada standards.
• Model sales leadership, support team members in their sales and build a personal client portfolio.
• Foster a digital mindset and help the team strengthen client relationships and achieve business objectives.
• Stay current on market trends.
• Ensure clients feel welcome and enjoy an inspiring, engaging client journey.
• Introduce clients to Prada’s values and vision, including its distinctive attitude, design intelligence, cultural relevance, challenge to conventions, and commitment to creativity and innovation.
• Recognise each client’s individuality and encourage confidence and independence of spirit.
• Demonstrate dedication to the role, Group values and DNA.
• Cultivate client relationships and build brand loyalty, leveraging the team to capture high-quality client profiles in every transaction.
• Maintain a client-centric approach, develop strong client relationships and deliver meaningful after-sales experiences.
• Identify opportunities to acquire new clients and grow department sales.
• Strengthen client loyalty by supporting clienteling initiatives across the department team.
• Proactively manage client complaints to preserve relationships and achieve positive outcomes.
• Coach team members consistently, identify development and training needs, and partner with HR and L&D to tailor individual development plans.
• Promote information-sharing within the team and lead morning briefings on relevant topics.
• Identify talent for internal development opportunities and share proposals with the Store Manager to determine appropriate development processes.
• Develop the team through coaching and follow-up on individual action plans.
• Support the Store Manager in mapping the market for research needs.
• Lead by example to ensure the team demonstrates the highest care and respect for products in every ceremony and procedure.
• Support cooperation between front and back of house.
• Support compliance with company procedures covering cash activity, inventory, logistics and head-office reporting.
• Contribute to effective and efficient care of company assets.
• Provide department-needs feedback and suggestions to the Store Manager and, where needed, to Visual Merchandising and Merchandising.
• Oversee effective back-of-house organisation for the department, safeguard company assets and maintain staff grooming standards.
• Ensure company policies and procedures are implemented while managing store operations.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the sales team in product knowledge, sales techniques, client services, and company policies and procedures.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to deliver positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.