Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the team to exceed financial targets, maximize sales performance and contribution, and support store success.
• Support the Store Manager in developing and implementing business plans by analyzing product performance and proposing relevant action plans.
• Promote cross-selling and up-selling across product categories.
• Maximize business opportunities through efficient sales-floor management, maintaining a visible presence, supporting the team, and ensuring Prada standards are met.
• Model sales leadership, support team members in their sales, and build and develop personal client relationships and a client portfolio.
• Promote a digital mindset within the team and support stronger client relationships and achievement of business objectives.
• Stay up to date on market trends.
• Ensure clients feel welcome and enjoy an inspiring, engaging client journey.
• Engage clients' curiosity and guide them through Prada's values and vision, including its distinctive attitude, intelligent design, cultural relevance, challenge to conventions, and commitment to creativity and innovation.
• Recognize clients' individuality and support their confidence and independent spirit.
• Demonstrate passion through dedication to the role, Group values, and DNA.
• Cultivate customer relationships and brand loyalty, and ensure the team captures high-quality client profiles with every transaction.
• Foster a client-centric mindset, maintain strong client relationships, and deliver meaningful after-sales experiences.
• Identify opportunities to acquire new clients and grow department sales.
• Support clienteling initiatives to strengthen client loyalty.
• Proactively manage customer complaints and maintain client relationships through positive outcomes.
• Coach team members consistently, identify development and training needs, and partner with HR and L&D to tailor individual development plans.
• Encourage information sharing within the team and proactively lead briefings on specific topics.
• Identify talent for internal development opportunities and share recommendations with the Store Manager to determine appropriate development processes.
• Support team development through coaching and follow-up on individual action plans.
• Assist the Store Manager with market mapping for research needs.
• Lead by example to ensure the team treats products with the highest level of care and respect in every ceremony and procedure.
• Promote cooperation between front and back of house.
• Support compliance with company procedures for cash activity, inventory, logistics, and head-office reporting.
• Contribute to the effective and efficient care of company assets.
• Provide feedback and suggestions on department needs to the Store Manager and, when necessary, the Visual Merchandising and Merchandising departments.
• Oversee effective back-of-house organization for the department, protect company assets, and maintain staff grooming standards.
• Ensure company policies and procedures are implemented proactively across store operations.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the sales team in product knowledge, sales techniques, Client Services, and company policies and procedures, aligned with business needs and priorities.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Skills

Compensation

The base compensation for this position ranges from USD 110,000 to USD 130,000 per annum.

Benefits

May be eligible for bonuses and other incentive opportunities. The position offers an inclusive work environment and opportunities for professional growth.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.