Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the sales team to exceed financial targets and maximize sales performance, thereby supporting overall store success
• Support the Store Manager in developing and implementing business plans through product performance analysis and strategic action proposals
• Foster cross-selling and up-selling opportunities across product categories to maximize revenue potential
• Serve as a visible and supportive presence on the sales floor, ensuring Prada service standards are consistently upheld
• Model sales leadership and coach team members to strengthen their individual performance while developing personal client portfolios
• Cultivate client relationships and drive customer loyalty initiatives, ensuring high-quality customer profile capture at every transaction
• Manage customer complaints proactively to maintain positive relationships and resolution outcomes
• Develop and support team members through consistent coaching, identifying training needs and collaborating with HR and L&D to create tailored development plans
• Identify and nurture talent within the team, proposing candidates for internal advancement opportunities
• Ensure strict adherence to company policies, procedures, cash management, inventory controls, and logistics protocols
• Foster synergy between front-of-house and back-of-house operations while maintaining asset protection standards
• Maintain comprehensive knowledge of digital tools, company systems, and applications, keeping the team informed of relevant updates

Qualifications

• Proven track record in retail sales leadership or team management within the luxury fashion industry
• Demonstrated ability to drive sales growth and exceed financial targets
• Strong understanding of the luxury fashion market, trends, and consumer behavior
• Experience building and maintaining client loyalty programs and clientelling initiatives
• Proven coaching and mentoring capabilities with measurable team development outcomes
• Experience with customer relationship management and omnichannel retail operations

Skills

Experience

Minimum 3–5 years of progressive retail management experience in the luxury fashion sector, with demonstrated success leading and motivating sales teams to achieve or exceed performance targets. Previous experience in a brand ambassador or client-facing leadership role is essential.

Education

High school diploma or equivalent required; bachelor's degree or relevant retail management certification preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.