Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead the store team to exceed financial targets and maximize sales performance.
• Analyze performance and develop action plans.
• Drive the team to exceed KPI targets, including through cross-selling and upselling across product categories.
• Represent Prada in the local market, identify opportunities to increase store traffic, attract new clients, and build lasting brand relationships.
• Maintain a visible presence on the sales floor and ensure the highest standards of client approach and service.
• Promote omnichannel awareness and support the team in using digital tools to strengthen client relationships and achieve business objectives.
• Develop the e-commerce channel by responding promptly to orders while maintaining high service standards.
• Meet store operating budgets by monitoring expenses.
• Provide product feedback based on store needs and participate in buying sessions when requested.
• Prioritize clients, set an example in creating a welcoming environment, and ensure the team responds to their needs and requests.
• Develop and maintain strong client relationships, promote meaningful after-sales experiences, and uphold a client-centric mindset.
• Ensure excellent client satisfaction and service through the Brand Selling Ceremony.
• Manage local VICs and propose tailored actions to develop their loyalty and spending.
• Partner with corporate functions to implement clienteling initiatives and events that strengthen loyalty and increase client spending.
• Identify opportunities to acquire new clients and grow store sales.
• Promote a strong culture of private appointments within the team.
• Proactively manage customer complaints to preserve client relationships and achieve positive outcomes.
• Motivate staff through effective communication, encourage team spirit, and cultivate a positive, energetic environment that is evident to clients.
• Encourage information sharing and proactively organize morning briefings on specific topics.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Assess team needs and priorities, and train and inspire the team in product knowledge, sales techniques, client services, and company policies and procedures.
• Identify talent for internal development opportunities and share recommendations with the Retail Operations Manager to define suitable development processes.
• Develop the team through coaching and follow-up on individual action plans.
• Attract and recruit talent through networking and scouting.
• Promote strong cooperation between front and back of house to ensure efficient operations.
• Lead by example to ensure the team treats products with the highest level of care and respect in every ceremony and procedure.
• Ensure displays attract clients and maximize sales in line with company guidelines; seek Visual Merchandising and Merchandising support according to store needs.
• Ensure effective and efficient care of company assets.
• Ensure compliance with company procedures for cash activity, inventory, logistics, and reporting required by head office.
• Provide feedback and suggestions to the Visual Merchandising and Retail Merchandising departments when needed.
• Work with the Retail Head Office to organize local events and set challenging, realistic targets for each client.
• Ensure excellent standards and service during store events.
• Propose local event opportunities in partnership with local stakeholders and influencers.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.