Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the team to exceed financial targets, maximize sales performance and contribute to store success.
• Support the Store Manager in developing and implementing business plans by analysing product performance and proposing relevant action plans.
• Promote cross-selling and up-selling across product categories.
• Maximize business opportunities through effective sales-floor management, maintaining a visible presence, supporting the team and ensuring Prada standards are met.
• Model sales leadership, support team members in their sales and build and develop personal client relationships.
• Promote a digital mindset within the team and help improve client relationships and achieve business objectives.
• Stay up to date on market trends.
• Ensure clients feel welcome and experience an inspiring, engaging client journey.
• Engage clients with Prada’s values and vision, including its distinctive attitude, intelligent design, cultural relevance, challenge to conventions, and commitment to creativity and innovation.
• Help clients express their individuality, confidence and independent spirit.
• Demonstrate commitment to the role, Group values and DNA.
• Cultivate client relationships and build brand advocates; ensure the team captures client profiles to the highest standard with every transaction.
• Promote a client-centric mindset, develop and maintain strong client relationships, and deliver meaningful after-sales experiences.
• Identify opportunities to acquire new clients and grow department sales.
• Strengthen client loyalty by supporting department clienteling initiatives.
• Proactively manage client complaints to maintain relationships and achieve positive outcomes.
• Model sales leadership, support team members’ sales, and develop a personal client portfolio.
• Coach team members consistently, identify development and training needs, and partner with HR and Learning & Development to tailor individual development plans.
• Encourage information-sharing within the team and proactively lead morning briefings on specific topics.
• Identify team talent for internal development opportunities and share recommendations with the Store Manager to determine appropriate development pathways.
• Support team development through coaching and follow-up on individual action plans.
• Support the Store Manager with market mapping and research.
• Lead by example to ensure the team treats products with the utmost care and respect in every ceremony and procedure.
• Promote cooperation between front- and back-of-house teams.
• Support compliance with company procedures for cash activity, inventory, logistics and head-office reporting.
• Contribute to the effective and efficient care of company assets.
• Provide feedback and suggestions on department needs to the Store Manager and, where appropriate, the Visual Merchandising and Merchandising departments.
• Ensure effective back-of-house organization for the department, protect company assets and maintain staff grooming standards.
• Proactively implement company policies and procedures while managing store operational activities.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the sales team in product knowledge, sales techniques, client services, and company policies and procedures, in line with identified needs and priorities.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.