Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead, nurture, and develop the team to its full potential, fostering excellence, teamwork, and growth.
• Drive the team to exceed KPI targets, set goals, manage individual performance, and contribute to store success.
• Partner with the Store Manager/Director on regular performance discussions, results analysis, and actionable plans.
• Motivate and support the team through ongoing feedback and coaching; identify individual development needs and work with Retail Trainers to tailor development plans and ensure a seamless client experience.
• Train the team in the Client Journey, clienteling, storytelling, and product knowledge to help achieve and exceed business goals.
• Participate in identifying, recruiting, and onboarding talent with the Store Manager.
• Lead by example to create a positive, harmonious work environment and foster cooperation within the team and between store leadership.
• Maximize business opportunities through effective sales-floor management and a visible, consistent presence for the team.
• Lead and inspire the team to deliver a superior client experience in accordance with Client Journey principles and build long-term client relationships.
• Support store performance through CRM- and clienteling-led initiatives, training Client Advisors in data collection, client outreach, private appointments, repurchases, VIC engagement, and retention.
• Identify opportunities to engage prospective clients and expand the store’s client base.
• Ensure clients receive a distinctive after-sales experience that helps preserve product longevity and quality, using store visits to build loyalty and maximize business opportunities.
• Model exemplary product care and respect, ensuring the team handles products to the highest standard.
• Ensure strict compliance with policies and procedures and support the team with daily operational tasks.
• Monitor assigned category performance and propose action plans to achieve targets.
• Collaborate with Retail Merchandising teams, providing feedback on products, stock situations, and specific requests to support business growth.
• Work with the Visual Merchandising team to maximize category potential and ensure the store image adheres to established guidelines.
• Partner with Operations to maintain an efficiently organized back-of-house structure and layout that maximizes selling opportunities.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.