Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the team to exceed financial targets and maximize sales performance and contribution to store success
• Support the Store Manager to develop and implement business plans through product performance analysis and relevant action plans
• Foster cross-selling and up-selling opportunities across product categories
• Ensure business opportunities are maximized through efficient sales floor management, maintaining a visible presence and enforcing Prada standards
• Act as a role model demonstrating sales leadership to the team and support their individual sales performance while building and developing client relationships
• Foster a digital mindset among the team and encourage support for improving client relationships and achieving business objectives
• Remain current on market trends and luxury fashion industry developments
• Ensure all clients feel welcomed and participate in an inspiring and engaging journey through the store
• Trigger client curiosity and lead them through Prada's values and vision, including the brand's unique attitude, intelligence of design, and cultural relevance
• Make clients feel unique and enable expression of their individuality, confidence, and independence of spirit
• Cultivate customer relationships to create loyal brand advocates and leverage the team to achieve high-quality customer profile capture with every transaction
• Foster a client-centric mindset by developing and maintaining solid client relationships and enforcing meaningful after-sales experiences
• Proactively identify opportunities to gain new clients and grow department sales
• Strengthen client loyalty by supporting the department team in carrying out clientelling initiatives
• Proactively manage customer complaints to ensure positive client relationship outcomes
• Support the team with consistent coaching, identify their development and training needs, and partner with HR and L&D to tailor individual development plans
• Encourage information exchange within the team and proactively develop morning briefings on specific topics
• Identify talents within the team and propose them for internal development opportunities in coordination with the Store Manager
• Guarantee team development through coaching and follow-ups on individual action plans
• Lead by example to ensure the team operates with the highest level of care and respect for products in all ceremonies and procedures
• Support synergy and cooperation between front and back of house operations
• Support enforcement of company procedures on cash activity, inventory, logistics, and all required reporting activities
• Contribute to effective and efficient care of company assets
• Provide feedback and suggestions concerning department needs to the Store Manager and coordinate with Visual Merchandising and Merchandising departments
• Guarantee effective and efficient back-of-house organization for the department while ensuring staff grooming standards are maintained
• Ensure company policies and procedures are proactively implemented while managing all operational activities
• Master all company tools and applications including IT and digital platforms, and keep the team informed of relevant updates
• Train and inspire the sales team on product knowledge, sales techniques, client services, and company policies and procedures

Qualifications

• Strong business acumen and analytical skills
• Comprehensive knowledge of the luxury fashion industry and its trends
• Proven ability to drive positive client experiences and build loyalty
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to inspire and influence a team
• Leadership and coaching skills
• Business awareness
• Dependability
• Flexibility in schedule and working hours

Skills

Experience

Proven experience in a luxury fashion retail environment with demonstrated success in leading sales teams, driving financial targets, and managing high-end client relationships. Previous leadership experience in a similar retail setting is strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 105,000 to USD 115,000 per annum.

Benefits

Eligibility for bonuses and other incentive opportunities.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.