Prada Store Operations Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Plan, direct and coordinate daily store operations, aligning business priorities with the General Manager/Store Director.
• Monitor incoming and outgoing merchandise, including finished-product transfers, packaging and props; oversee messenger services, UPS and MALCA shipments and transfers.
• Review expense reports and monitor the store’s P&L for controllable costs.
• Work with store leadership on new-hire training.
• Monitor weekly inventory KPIs and related reports, including cycle counts, system downloads, in-transit merchandise, special stock and negative inventory.
• Coordinate with the Corporate office to ensure uniforms are supplied to new hires and new-season uniforms arrive, are allocated promptly according to guidelines, and are returned by departing employees; oversee end-of-season destruction of old uniforms.
• Ensure in-store transactions comply with Corporate procedures and daily closing procedures are followed.
• Support the tailor shop with supply orders, equipment issues and maintenance in line with Corporate standards.
• Monitor sensor application and procedures for display products.
• Maintain appropriate floor presence and awareness.
• Coordinate with support staff management and teams to align business priorities.
• Authorize support-staff schedules and create schedules for support management.
• Process support-staff payroll, including authorization and allocation of overtime.
• Prepare and write annual reviews for support staff and support management.
• Document disciplinary actions and performance-progress reports for support staff and support management.
• Prepare thoroughly for inventory in the months leading up to it, with particular focus.
• Work closely with the Corporate office team, including the Store Operations Area Manager and Loss Prevention, to prepare inventory.
• Lead the full inventory process and coordinate inventory schedules.
• Reconcile inventory results and submit them to the Corporate office.
• Liaise with local store operations and Loss Prevention to track developments, including stock losses.
• Oversee and schedule weekly cycle counts; compile monthly results and send them to Corporate.
• Ensure Incident Reports (IRs) are completed and communicated to store management.
• Manage maintenance, cleanliness and organization of stockrooms, common areas and the front of house according to company standards.
• Report routine store maintenance issues and coordinate requests for technical or facilities support, including painters, electricians and fixtures from Italy.
• Execute support-related direction from Corporate partners and facilitate their requests.
• Serve as the main point of contact for Store Operations, ensuring in-store implementation of all initiatives.
• Support the store’s sales targets and budget, aligning priorities with the General Manager/Store Director.

Qualifications

• Flexible scheduling to meet business needs.
• Able to lift, push and pull boxes without assistance.
• Able to pack, unpack and move stock when supporting back-of-house functions.
• Able to work shifts standing or walking.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.