Prada Senior Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the centre of all activities, creating a welcoming environment and delivering excellence service in accordance with the client journey ceremony
• Exceed individual sales targets and maximize personal sales performance whilst contributing to overall store success
• Achieve and surpass KPI goals, maintaining the highest quality of sales and customer service standards
• Demonstrate expert knowledge of Prada products, brand history, culture, and design DNA
• Capture and manage customer data within the company CRM system to develop personalized relationships and identify future sales opportunities
• Embrace and actively promote the omnichannel retail mindset across all customer interactions
• Build and maintain comprehensive knowledge of luxury fashion trends and competitive landscape to provide informed counsel to clients
• Own the resolution of client complaints in liaison with management and the client service team
• Operate with meticulous care and respect for all merchandise
• Leverage digital tools and technology platforms to deliver an integrated luxury experience
• Host and conduct customer appointments both in-person and virtually
• Work collaboratively with back-of-house teams to support daily store operations and maintain organized stock management
• Ensure strict compliance with company procedures, operational guidelines, security protocols, cash handling, inventory management, and all reporting requirements
• Foster a positive team environment through open communication, collaboration, and commitment to diversity and inclusion values

Qualifications

• Proven experience in a luxury or premium fashion retail environment
• Deep understanding of luxury customer service standards and protocols
• Demonstrated ability to build and maintain long-term client relationships
• Proficiency in working both independently and as part of a collaborative team
• Excellent written and verbal communication skills
• Native or fluent English proficiency

Skills

Experience

Proven experience in a luxury or premium brand retail environment, with demonstrated success in building lasting client relationships and exceeding sales targets.

Education

No specific educational qualification stated; however, strong cultural awareness and fashion literacy are expected.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.