Prada Senior Client Advisor

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Location
LondonEnglandUK
Seniority
Senior
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 15, 2026

About Prada

CHURCH'S is an English luxury shoemaker renowned for handcrafted leather footwear and enduring British sartorial heritage. The maison operates within the luxury fashion ecosystem and is part of the Prada Group, combining artisanal manufacture with an international retail network and a commitment to product excellence.

CHURCH'S is hiring a Senior Client Advisor in London — Regent Street boutique role delivering personalised luxury footwear service and building VIP client relationships.

Role & Responsibilities

  • Deliver personalised advisory selling and fitting services to a discerning, often VIP, client base to consistently meet and exceed sales targets.
  • Build, manage and grow a proprietary client book through proactive outreach, appointment-based selling and post-sale follow-up.
  • Execute high standards of visual merchandising and product presentation in accordance with brand guidelines to maximise conversion.
  • Operate point-of-sale, process transactions and maintain accurate records of sales, client preferences and service history within the CRM.
  • Support inventory control, stock replenishment and loss-prevention procedures; coordinate with store leadership on deliveries and allocations.
  • Mentor and support junior colleagues on product knowledge, clienteling techniques and store standards; deputise for store management when required.
  • Represent the brand at in-store events and private appointments, collaborating with CRM and marketing teams to activate client events and launches.
  • Provide after-sales service including repairs coordination, returns handling and bespoke customer care to protect long-term client relationships.

Qualifications

  • Minimum 3 years' experience in luxury retail or premium boutique sales, preferably within footwear or leather goods.
  • Proven record of achieving individual sales targets and developing lasting client relationships.
  • Deep product knowledge of leather craftsmanship and footwear construction, with the ability to communicate product provenance and care.
  • Excellent interpersonal, verbal and consultative selling skills with a polished, service-oriented demeanour.
  • Ability to manage CRM data and appointment schedules; discretion handling VIP client information.
  • Fluent English with strong written communication; additional languages advantageous.

Skills

Clienteling VIP client relationship management Visual merchandising Appointment-based selling Inventory management and stock control CRM systems and POS operation Product knowledge: leather footwear and care

Experience

At least three years of demonstrable luxury retail experience, ideally with direct responsibility for a personal client book and record of meeting or surpassing sales KPIs. Experience in footwear or leather goods and exposure to VIP servicing or private client sales is strongly preferred.

Education

High-school diploma or equivalent; formal retail, hospitality or luxury sales training preferred.

Workplace

The successful candidate will be located in London, England, UK.

Culture

CHURCH'S combines a deep-rooted British craftsmanship ethos with the global resources of a major luxury group. The work environment emphasises meticulous product knowledge, high-touch client service and professional development within a heritage-led brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Boutique Advisor», «Senior Client Relations Advisor», «Senior Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.