Prada Senior Client Advisor

Location
Employment Full-time
Seniority Senior
Posted Oct 7, 2025
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Join Prada Group in London as a Senior Client Advisor. This role requires luxury sales expertise and offers a dynamic, inclusive work environment.

Overview

Prada Group, a paragon of luxury and innovation since its inception in 1913, is renowned for its commitment to excellence. As a global leader in the luxury sector, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, operating in over 45 countries and employing a diverse workforce representing more than 100 nationalities.

Role & Responsibilities

  • Provide an extraordinary luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
  • Serve as a Brand Ambassador, promoting the brand philosophy and values to clients.
  • Achieve individual and team sales targets, acting proactively to ensure exceptional service in-store and online.
  • Exceed KPI goals, ensuring the highest quality of sales and customer service.
  • Demonstrate comprehensive knowledge of products, Prada history, culture, and DNA.
  • Capture and maintain customer data in the CRM to offer a personalized approach and develop future opportunities.
  • Embrace and promote an Omni Channel mindset.
  • Stay informed on fashion trends and competitors to advise clients effectively.
  • Resolve client complaints in collaboration with the line manager and Client Service team.
  • Operate with the utmost care and respect for products.
  • Utilize digital tools to offer a complete and integrated luxury experience.
  • Conduct customer appointments in person or via virtual meetings.
  • Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
  • Comply with company procedures on operations, security, cash activity, inventory, and logistics.
  • Foster open and constructive communication with colleagues, contributing to a positive working environment and embracing diversity and inclusion values.

Qualifications

  • Experience within a luxury or premium brand.
  • Understanding of luxury customer service.
  • Proven ability to build long-lasting client relationships.

Skills

Ability to work both independently and as part of a team. Excellent communication and interpersonal skills. Fluency in English.

Experience

Previous experience in a similar role within a luxury or premium brand is required.

Workplace

The successful candidate will be located in London, England, UK. 435 luxury roles are listed in London on Cerulean, 17 posted in the last 48 hours. Across the England region, Cerulean lists 543 open positions — 18 listed in the past two days. Cerulean currently advertises 570 open roles in UK, including 19 added in the last 48 hours.

Benefits

Working at Prada Group offers a creative and international environment with opportunities for professional growth. The company promotes an inclusive workplace, ensuring equal opportunities for all candidates.

Culture

Prada Group values creativity, curiosity, and excellence, fostering a diverse and inclusive work environment. The company is committed to providing equal opportunities and building a respectful workplace for all employees.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.