Prada Senior Client Advisor

About Prada

Prada is an Italian luxury house renowned for its革新 design, meticulous craftsmanship and cultural influence across fashion and accessories. Part of the Prada Group portfolio, the brand operates internationally with a commitment to creativity, product excellence and an inclusive workplace that values talent and professional growth.

Role & Responsibilities

• Deliver an exceptional, personalised luxury experience at every touchpoint, placing the client at the centre of the ‘client journey ceremony’.
• Achieve and exceed individual and store sales targets and KPI goals through proactive selling and customer engagement.
• Demonstrate authoritative product knowledge and convey Prada’s heritage, culture and brand values to clients.
• Capture and maintain client data in the Company CRM to develop long-term relationships and future sales opportunities.
• Operate an omnichannel approach: service clients in-store, support ecommerce enquiries and conduct virtual appointments.
• Use Company digital tools to integrate in-store and online experiences and host customer appointments via virtual meeting technology.
• Manage daily store operations in coordination with Back of House teams, maintaining organised stock, complying with stock procedures, security, cash activity and reporting requirements.
• Resolve client complaints with professionalism, escalating to line manager or Client Service when necessary.
• Handle products with the highest level of care and act as a Brand Ambassador in all interactions.
• Foster collaborative team dynamics, promote open communication and contribute to a diverse and inclusive working environment.

Qualifications

• Proven experience within a luxury or premium retail brand in a client advisory or sales capacity.
• Demonstrable track record of meeting or exceeding sales targets and KPIs.
• Deep understanding of luxury customer service and clienteling techniques.
• Excellent verbal communication and interpersonal skills with the ability to build long-term client relationships.
• Capacity to work autonomously and as part of a team in a fast-paced retail environment.
• Fluency in English.

Skills

Experience

Several years of hands-on retail experience within a luxury or premium brand, including direct client advisory responsibilities, practical use of CRM for clienteling and demonstrable sales results in an omnichannel retail environment.

Education

Secondary education completed; tertiary studies in fashion, business, retail management or a related discipline preferred.

Workplace

Culture

Prada fosters a creative, international and craftsmanship-driven workplace where curiosity and pursuit of excellence are central. The brand emphasises professional development, inclusivity and respect for diversity, encouraging employees to embody Prada’s aesthetic and service standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.